Senior Manager - Insurance Claims & Underwriting

About the role:

PwC Consulting is seeking a Senior Manager to lead our Enterprise Operations Transformation efforts in the London Insurance Market. This role focuses on strategic claims management and driving large-scale operational changes. Enterprise Operations Transformation consulting, which has grown significantly and has been identified as a critical ‘Go To Market’ proposition for future growth in PwC Consulting. We are looking for candidates who have a strong consulting skillset, with experience in transforming operations within the Insurance industry.

We have established a vision for our Enterprise Operations Transformation practise to be a market leader and we will deliver on that through winning and executing iconic projects and delivering industry specific solutions in: cost transformation and process excellence, productivity and capacity creation in people, process & technology, intelligent operations (automation, workflow orchestration, advanced analytics and GenAI), as well as accelerated digital process transformation.

Operations Transformation, Insurance (Claims and/or Underwriting Focus)

Sector:
Insurance, with a specialisation in Claims and/or Underwriting within the London Market

Focus:
Leading transformation projects, enhancing claims and/or underwriting operations, and modernising processes.

• Oversee large-scale claims and/or underwriting transformation programs from strategy through execution.
• Define best practice frameworks for claims and/or underwriting operating models and product governance.
• Cultivate and manage senior client relationships across claims and/or underwriting, ensuring alignment with strategic goals.
• Drive business development by developing proposals and identifying new opportunities in claims and/or underwriting.
• Support recruitment, training, and development of methodologies with a focus on claims handling and/or underwriting.
• Contribute to industry thought leadership and enhance consulting methodologies.
• Mentor junior team members and lead recruitment efforts to build a strong consulting team.

• You have extensive experience in operational transformation within the insurance sector, with deep expertise in claims and/or underwriting.
• Comprehensive understanding of the Insurance systems and processes.
• Proven track record in delivering large-scale operating model or technology implementations.
• Established network within the London Market and a reputation for thought leadership in underwriting or claims management
• Strong commercial acumen, business development skills, and existing network within the insurance market

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much m ore.