Senior Claims Adjuster - US Casualty

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Chaucer is a leading insurance group at Lloyd’s, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include.mov airlines, energy companies, shipping groups, global manufacturers and property groups. Headquartered in London, we also operate international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda.

The Senior Claims Adjuster is responsible for managing a portfolio of casualty claims, primarily those originating from the USA, from first notification through to settlement. This includes instructing surveyors, adjusters, and lawyers as needed, and ensuring that all records accurately reflect the current status of each claim. The role supports the Claims Manager and the wider claims team in delivering Chaucer’s claims proposition to key internal and external stakeholders, such as policyholders, brokers, and underwriters.

• Handle casualty claims from various Chaucer offices and on both Lloyd’s and company platforms from first advice through to closure, including determining coverage, setting reserves and settlement.
• Liaise with co‑insurers on large or contentious claims (including issuing market circulars).
• Assign, manage, control and liaise with relevant service providers during the life of a claim including lawyers, loss adjusters and delegated claims administrators (DCAs).
• Maintain files for all lead and Claims Agreement Party claims ensuring Chaucer’s electronic claims records accurately reflect the current position.
• Attend and arrange market, broker and client meetings in person or virtually as appropriate.
• Advise the claims manager and class underwriters of material claims and keep them appraised of developments thereafter.
• Communicate effectively with management and key internal departments such as underwriting and actuarial to ensure they are kept aware of any key claims trends/issues.
• Liaise with the Reinsurance department to assist with notifications and subsequent updates to reinsurers.
• ‟Consult with class underwriters in situations where顔 disclaimer of underwriting intent is required, referring to line manager for escalation where requests for ex‑gratia / commercial settlements have been presented, and where coverage is disputed.
• Build and maintain relationships with brokers, adjusters, agents, coverholders, DCAs and other service providers, dealing with them efficiently, politely and professionally.
• Exercise knowledge of laws of tort and contract and keep abreast of relevant statutory and case developments.
• Keep abreast of technical developments within the International Casualty business area by attending relevant presentations and undertaking own research as necessary.
• Undertake business travel when necessary.

• Provide guidance to customers on how to make and/or progress imajo a claim.
• Supply appropriate information to customers on any claim being handled.
• By endeavouring to achieve prompt agreement on settlement terms and paying valid claims in a timely manner once settlement terms have been agreed.
• Ensure that customer complaints are promptly identified, recorded and referred as appropriate.
• Ensure that the principles of Treating Customers Fairly are upheld by agents and service providers.
• Maintain compliance with any regulatory training requirement (e.g. California Claims Handling Regulations).
• Compliance with regulatory bodies such as Lloyd’s and the FCA.

• 5+ years experience handling US casualty claims across lines such as professional indemnity, general liability and product liability.
• 5+ years experience in a claims handling role for a London market insurer.
• Familiar with delegated authority processes and the management of DCAs.
• Experience handling medical malpractice claims.
• Experience handling warranty & indemnity oldest claims.
• Studying towards or completed MINI ACII qualification.

• Competent with Microsoft Office applications such as Word and Excel.
• Competent with key London market systems such as ECF.
• Ability to work pro‑actively without direct supervision.
• Ability to effectively collaborate with others.
• Flexible at all times.
• Excellent organisational and time‑management skills.
• Good communication skills with the ability to liaise at all levels.
• A flexible and diplomatic approach with an investigative and enquiring mind essential.

Mid‑Senior level

Full‑time

Finance

Insurance Agencies and Brokerages, Insurance Carriers, Insurance