Senior Claims Liability Adjuster - Marine​/Energy

Senior Liability Claims Adjuster - Marine / Energy

London, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

This is a rewarding and interesting permanent role, where you will handle our UK & Lloyd’s Marine claims, with a focus on Marine Liability and Ports & Terminal claims across multiple jurisdictions.

You will be responsible for the supporting the Marine offering by providing superior claims handling service on business written from the UK ensuring technical and quality service levels are met. You will be responsible for driving files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution.

You will be a critical advisor to Underwriters and Risk Consulting regarding trends you are seeing within claims and from external sources. You will work with our Underwriters and Wording team to ensure insights and trends identified from your claims role and incorporated to ensure the best solution for our clients.

There is a heavy focus of working with external counterparts such brokers and clients to ensure an understanding of their industry and needs; this is in conjunction with internal stakeholders i.e. underwriting and actuaries. You will also need to collaborate with Claims Leadership, Global Claims Practice, Claims Legal as required.

What will your essential responsibilities include?

You will be responsible for coverage analysis, investigation, evaluation, reserving and resolution of a book of Marine claims in accordance with established guidelines, service standards, and regulations to meet AXA XL technical and quality service levels.

• Manage a portfolio of claims, including trend identification and reporting, oversight of large losses and problem-solving key issues as well as providing individual claim oversight using a consultative approach, and directly handle highly complex/large loss files, as appropriate.
• Support strategic relationships with brokers, clients, actuaries, practice and underwriters relative to the portfolio, including presenting at new business/renewal pitches and client training seminars.
• Supporting underwriting teams and partners in connection with claim trends, marketing and business development and retention activities.
• Assist with external vendor relationships.
• Maintain necessary reporting and controls (e.g. FIC, quality reviews) to ensure robust governance is in place.
• Drive culture of continuous improvement and learning.
• Work with management and claims legal to identify and select appropriate counsel. Pro-actively manage litigation strategy on complex claims and ensure local adherence to litigation management principles.
• Manage workload and support the whole Marine claims team as needed.
• Project manage key initiatives within product line and wider function and execute within agreed timescales.
• Provide superior customer service to policyholders and brokers. Continually identify areas where client experience can be improved.
• There may be a requirement to undertake ad hoc projects/tasks and international travel.

You will report to the Assistant Claim Manager – Marine.

We’re looking for someone who has these abilities and skills:

• Knowledge of Marine & Energy Liability and P&CI Claims, any US experience is beneficial.
• Significant claims handling experience.
• Legally…