Delegated Bordereaux & Claims Processor

Delegated Bordereaux and Claims Processor

Lloyd's and London Market

London Minories (Hybrid) with flexibility to consider applicants based further afield

We are looking for a Delegated Bordereaux and Claims Processor to join our London Market Operations team. You will play a critical role in supporting our Delegated Authority portfolio, ensuring premium and claims bordereaux are processed accurately, on time and in line with contractual and regulatory expectations.

You will work closely with Account Handlers, Claims teams, DA Managers, Coverholders, TPAs, and capacity providers to ensure data accuracy, claims processing, and timely reporting. No drama. No surprises.

• You will manage and process premium, claims and risk bordereaux across multiple delegated authority binding agreements, ensuring all submissions meet contractual SLAs.
• You will review bordereaux data for accuracy, completeness and compliance, raising queries promptly and following them through to resolution.
• You will process and monitor delegated claims in line with Lloyd's market procedures, updating ECF, DXC and internal systems as required.
• You will maintain accurate delegated authority records, supporting DCOM documentation, audit preparation and ongoing reporting obligations.
• You will track reporting cycles, deadlines and outstanding items, ensuring stakeholders always know where things stand.
• You will act as a central point of contact for bordereaux and claims queries, liaising confidently with internal teams, Coverholders and TPAs.
• You will support internal and external audits by maintaining strong data integrity and clear audit trails.
• You will look for smarter ways of working and flag inefficiencies rather than quietly working around them.

• Previous experience in a delegated authority, bordereaux, operations or claims role within the Lloyd's or London Market.
• Working knowledge of Lloyd's market systems, particularly ECF, DXC Xchanging and DCOM.
• Strong Excel skills and confidence working with large datasets and financial information.
• Excellent attention to detail. If you miss things, this role will expose you quickly.
• The ability to manage multiple reporting cycles under pressure without losing accuracy.
• Clear and professional communication skills, both written and verbal.
• A proactive mindset, comfortable working independently while contributing to a wider team.
• A solid understanding of conduct, compliance and the importance of doing things properly the first time.

• GCSEs including English and Maths.
• Certificate in Insurance desirable but not essential if your experience stacks up.