Claims Client & Distribution Manager

Country: United Kingdom of Great Britain and Northern Ireland

Creation Date: 22-Dec-2025

Employment Type: Fixed term contract

Employment Type: Full time

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Role

Title:


Claims Business Development – Manager

Department: Claims

Division:
Claims –
Business Development

Location: London

Type: FTC

A relatively new role in the market, this position seeks to put claims front and centre of sales process and client relationship management. The role is to showcase the claims team to help differentiate Liberty as a number one provider of insurance services.

This role reports directly to the UK & MENA Head of Client & Broker Distribution – Claims and will work closely with the Pillar Line Leads and the Global Head of Client & Broker Distribution - Claims

Liberty Specialty Markets Claims department handle claims through all stages from initial notification to conclusion including analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required.

• To work with the UK & MENA Head of Client & Broker Distribution – Claims, relevant Pillar leads and business development to design, execute and monitor global business and client development strategies aligned to that of underwriting and the business as a whole.
• Set and measure success against agreed KPIs.
• Ensure delivery against plans and, where required, sales delivery and pipeline objectives.
• Work to leverage business relationships on the back of strong claims performance.

Working with Pillar Leads and Distribution:

• To lead/contribute to quarterly review meetings and survey review meetings.
• Identify improvement areas identified in broker or client feedback and work with the team on improvement plans.
• To assist in the creation and delivery of Claims+ services to LSM Key Clients
• Identify, develop and maintain broker and client presentations, aiding in delivery where appropriate.
• Support with the internal and external promotion of LSM’s claims proposition.
• Maintain strong relationships with brokers, clients and other insurers/reinsurers.
• Maintain internal relationships with U/W, Risk Engineers, Distribution
• Maintain relationships with panel law firms and adjusters to aid in the delivery of Claims+

• Lead and /or support with RFP responses, pitch presentations for new and renewal business – where required.

Working with the LSM marketing team to ensure:

• Key internal claims messages are disseminated across claims and the wider business – act as an internal claims ambassador.
• Awards and Submissions – contribute to the production of winning awards and submission proposals.
• Materials – developing useful new content and USPs to keep our sales messages and materials up to date and relevant.
• Maintain the relevant externally facing messages aligned to your business lines via the LSM website or Linked In.
• Brand awareness – ensure marketing are kept up to date with profile raising activities, interesting press release materials or articles.

• Any other work as may be assigned by the UK & MENA Head of Client & Broker Distribution – Claims and relevant Pillar leads.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set outin the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity.
  
  LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing

• Business Development experience
• A track record of working independently and driving projects to conclusion.
• Excellent verbal and written communication and…