Programme Manager - Insurance

Programme Manager – Insurance Transformation

Location:

London (Hybrid) |
Practice Area
:
Insurance | Type:
Permanent

Lead large-scale insurance transformation programmes that combine deep domain expertise with structured programme delivery.

Capco is seeking a highly experienced Programme Manager to join our Insurance practice in London. You will lead complex transformation programmes across Life & Pensions, General Insurance, and Commercial & Specialty Insurance, working with leading insurers to deliver strategic, regulatory, operational, and technology change.

Operating at the intersection of business and technology, you will oversee multi-workstream initiatives such as core platform modernisation, digital underwriting and claims transformation, regulatory implementation, and post-merger integration. Your insurance domain expertise will enable you to challenge assumptions, guide strategic decisions, and deliver measurable outcomes in highly regulated environments.

• Lead delivery of complex, multi-workstream transformation programmes across insurance organisations, spanning business, operations, and technology change
• Manage programme governance, budgets, delivery roadmaps, RAID management, and executive stakeholder communications
• Coordinate cross-functional teams including project managers, business analysts, architects, and SMEs across underwriting, claims, policy administration, and distribution
• Partner with senior client stakeholders to shape programme strategy, define delivery approaches, and resolve complex delivery challenges
• Contribute to business development through proposal development, account growth, and thought leadership across the insurance market

• Significant experience leading large-scale transformation programmes within Insurance (General Insurance, Life & Pensions, or Commercial & Specialty)
• Strong understanding of core insurance operations including underwriting, claims, policy administration, and distribution
• Experience delivering digital, regulatory, or platform-led transformation programmes within regulated environments
• Strong stakeholder engagement skills with the ability to influence senior leadership and navigate matrix organisations

• Experience delivering core insurance platform transformation (e.g. Guidewire or policy administration modernisation)
• Exposure to regulatory initiatives such as IFRS
  17, Consumer Duty, or other regulatory-driven programmes
• Experience leading post-merger integration or operating model transformation within insurance
• Knowledge of Agile delivery frameworks combined with traditional programme governance approaches
• Professional certifications such as MSP, PRINCE2, or PMP

Deliver high-impact transformation programmes for leading global insurers

Work in a collaborative, flat, and entrepreneurial consulting culture

Access continuous learning, training, and industry certifications

Be part of a team shaping the future of digital insurance ecosystems

Help drive innovation across the Insurance sector and wider financial services markets

• Discretionary bonus
• Competitive pension
• Health insurance
• Life insurance and critical illness cover

• Easy access to Care First, Unmind, Aviva consultations, and in-house first aiders

• Maternity, adoption, shared parental leave
• Paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement

• 8 complimentary backup care sessions for emergency childcare or elder care

• 5 weeks of annual leave with the option to buy or sell holiday days based on your needs

• Minimum 40 Hours of Training Annually:
  Take your pick—workshops, certifications, e-learning—your growth, your way
• Business Coach assigned from Day One for one-on-one guidance

• Gympass (Wellhub)
• Travel insurance
• Tastecard
• Season ticket loans
• Cycle to Work
• Dental insurance

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #Be Yourself At Work  culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. In order to track the effectiveness of our recruiting efforts, please consider participating in the optional questionnaire.