Claims Advocate - Casualty

Are you an experienced North American Claims Advocate (London Market focused) who is ready to take the next step in your career utilizing your Liability experience?

Are you able to provide first class client advocacy ultimately securing the best possible claims outcomes?

If so, then we'd love to hear from you in connection with this exciting hybrid role which can be based from London or Chelmsford.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

As a key member of our dynamic organisation, you will be responsible for managing a portfolio of high-profile clients and navigating Liability claims with precision and expertise. Your responsibilities will include:

• Managing a portfolio of claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
• Provide proactive advice and guidance on coverage related issues for clients and Aon network offices to present and advocate the best strategy to facilitate the settlement and conclusion of claims.
• Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes.
• Provide mentorship and guidance to less experienced colleagues fostering a culture of continuous learning and development within the team.
• Staying abreast of industry trends, regulation, and best practice to enhance Aon's claims handling capabilities and risk mitigation.

• Minimum 5 years Liability claims handling experience gained from a reputable insurance, broking, adjusting or legal organisation operating within the London market.
• Proven experience of managing sophisticated claims and delivering results in a client-facing environment.
• Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
• Strong understanding of Liability insurance principles, policies and procedures.
• Impeccable administration and organisational skills.
• ACII or ACILA qualification preferred and / or relevant knowledge and experience gained in this product line