Technical Lead, Corporate Property Claims

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Sompo has a unique opportunity for a

Sompo has a unique opportunity for a Technical Lead, Corporate Property Claims in our Claims team.

The role is responsible for evaluating and processing claims estimates and paid claims accurately and in a timely manner, in accordance with policy terms and conditions, to ensure the required level of service is delivered and the company’s contractual obligations are met at all times. It also involves using analytics and insights to drive continuous improvement in the use of TPAs and third-party experts, while building effective tools, processes and governance to minimise regulatory, legal and operational risk and to ensure operational reporting is accurate and delivered within required timelines.

In all aspects of the role, delivery and performance are expected to consistently reflect our Sompo Values.

This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

• Contributes to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery
• Manages complex claims in collaboration with peers and colleagues in other offices in the processes and technicalities of the claims portfolio.
• Deliver accurate and timely reporting to the claim’s management and leadership, as required.
• Lead data analysis work to provide valuable insights that improve claims performance.
• Be the key liaison person regarding designated claims portfolio with, but not limited to:
  Underwriters, Risk, Compliance, Finance and Actuarial.
• Determines own work priorities and activities in line with agreed plans to ensure the achievement of the team and claims function objectives.
• Timely and accurate performance and execution against the Control Framework

• Regulatory reporting meets the required expectations
• Clear alignment, and engagement to claims ambition and goals
• Senior claims leadership and management feedback
• Relevancy, accuracy and timeliness of contribution/advice
• Insights drive performance improvement
• Risk mitigation & avoidance
• Compliance with the Control Framework

• Support the regulatory and legislative response and adherence to standards and embed any required change or mitigation required within designated claims portfolio.
• Support the implementation of the claims strategy to enable delivery of overall business targets and performance against KPI’s via the utilisation of data and intelligence
• Investigate and resolve technical and operational issues within designated claims portfolio and elevate as appropriate.
• Provide expert technical support across claims function, as appropriate
• Develop and present recommendations to claims systems and processes to achieve first class service and experience to internal and external clients.
• Timely and accurate performance and execution against the Control Framework

• High quality documentation/training material produced, with appropriate rationale
• Positive feedback from claims leadership and internal stakeholders
• Enhanced results from internal and external claims audit procedures and achieving benchmarks, enabled by the effectiveness of reporting
• Risk mitigation & avoidance
• Claims and regulatory standards met
• Sompo’s internal reporting standards met
• Strong results with regulators in response to standards and legislation that we must comply with and are measured by.
• Compliance with the Control Framework

• Foste…