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Account Manager – FAC
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-12
Listing for:
Lockton
Full Time
position Listed on 2026-09-12
Job specializations:
-
Insurance
Insurance Analyst, Risk Manager/Analyst
Job Description & How to Apply Below
- Provides day-to-day service and administrative support for client reinsurance programmes, working closely with Account Executives and Brokers
- Supports renewals, adjustments, new business and placement processes, including gathering underwriting information and preparing submission documentation
- Prepares, reviews and issues policy documentation, endorsements, certificates, schedules and other client/market materials accurately and on time
- Maintains accurate and up-to-date client, policy and system records to support reporting and workflow requirements
- Liaises with insurers, underwriters, clients and internal teams to ensure efficient service delivery and effective handling of queries
- Delivers high-quality client service in line with agreed service levels and KPIs, acting as a key point of contact for routine queries
- Manages invoicing and premium processes, working with internal teams to support collection and ensure timely payments
- Monitors and manages premium payment warranties (PPWs), cancellations and extensions where required
- Conducts, checks and controls (e.g. SPOE checks) to ensure compliance and accuracy across documentation and processes
- Works collaboratively with the Market Security team to ensure that all TOBA’s and Due Diligence has been run for companies Lockton Fac are seeking to trade with.
- Supports account management activities, including identifying risk exposures and contributing to risk and insurance solutions
- Drafts client and market documentation and coordinate timelines to ensure deadlines are met
- Collaborates with broking, wording and other internal stakeholders to support effective account delivery
- Ensures prompt and accurate resolution of account and payment-related queries.
- Works with the Commercial BU Operations Lead to ensure internal processes are adhered to and identify areas where efficiency gains could be made whilst ensuring a smoot and seamless level of servicing is maintained.
- Liaises with the Claims team when required to ensure loss advice and claim requests are handled and actioned in a timely manner.
- Provides day-to-day service and administrative support for client reinsurance programmes, working closely with Account Executives and Brokers
- Supports renewals, adjustments, new business and placement processes, including gathering underwriting information and preparing submission documentation
- Prepares, reviews and issues policy documentation, endorsements, certificates, schedules and other client/market materials accurately and on time
- Maintains accurate and up-to-date client, policy and system records to support reporting and workflow requirements
- Liaises with insurers, underwriters, clients and internal teams to ensure efficient service delivery and effective handling of queries
- Delivers high-quality client service in line with agreed service levels and KPIs, acting as a key point of contact for routine queries
- Manages invoicing and premium processes, working with internal teams to support collection and ensure timely payments
- Monitors and manages premium payment warranties (PPWs), cancellations and extensions where required
- Conducts, checks and controls (e.g. SPOE checks) to ensure compliance and accuracy across documentation and processes
- Works collaboratively with the Market Security team to ensure that all TOBA’s and Due Diligence has been run for companies Lockton Fac are seeking to trade with.
- Supports account management activities, including identifying risk exposures and contributing to risk and insurance solutions
- Drafts client and market documentation and coordinate timelines to ensure deadlines are met
- Collaborates with broking, wording and other internal stakeholders to support effective account delivery
- Ensures prompt and accurate…
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