Pet Claims Manager
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-12
Listing for:
FJN Recruitment Solutions
Full Time
position Listed on 2026-09-12
Job specializations:
-
Insurance
Risk Manager/Analyst, Insurance Claims, Insurance Analyst
Job Description & How to Apply Below
Our client is looking for a senior Pet Insurance Claims professional to take ownership of technical claims oversight, quality and governance within a growing insurance operation.
The role will involve:
- Acting as the senior technical authority for complex, high-value and contentious pet claims.
- Leading and supporting a specialist pet claims referral team.
- Providing technical oversight and challenge to TPAs.
- Conducting claims audits, file reviews and quality assessments.
- Identifying claims leakage, risk and opportunities for improvement.
- Supporting governance, compliance and FCA-related requirements.
- Using claims MI and data to drive improvements in quality and consistency.
- Providing technical input into digital claims, automation and decision-making initiatives.
We’re looking for:
- Strong technical pet insurance claims experience.
- Excellent knowledge of policy interpretation and complex claims assessment.
- Experience in technical oversight, audit or claims quality.
- A strong understanding of claims leakage, risk and financial exposure.
- Knowledge of FCA requirements and claims governance.
- Confident stakeholder management skills, including the ability to challenge TPAs and influence decisions.
Location:
London / Hybrid, with some travel for partner visits.
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