Technical Lead, Corporate Property Claims

Job Description Are you looking for your next opportunity?

Sompo has a unique opportunity for a Technical Lead, Corporate Property Claims in our Claims team.

The role is responsible for evaluating and processing claims estimates and paid claims accurately and in a timely manner, in accordance with policy terms and conditions, to ensure the required level of service is delivered and the company’s contractual obligations are met at all times. It also involves using analytics and insights to drive continuous improvement in the use of TPAs and third-party experts, while building effective tools, processes and governance to minimise regulatory, legal and operational risk and to ensure operational reporting is accurate and delivered within required timelines.

In all aspects of the role, delivery and performance are expected to consistently reflect our Sompo Values.

Location:

This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing :

Key Result Areas Contributes to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery

Manages complex claims in collaboration with peers and colleagues in other offices in the processes and technicalities of the claims portfolio.

Deliver accurate and timely reporting to the claim’s management and leadership, as required.

Lead data analysis work to provide valuable insights that improve claims  the key liaison person regarding designated claims portfolio with, but not limited to:
Underwriters, Risk, Compliance, Finance and Actuarial.

Determines own work priorities and activities in line with agreed plans to ensure the achievement of the team and claims function objectives.

Timely and accurate performance and execution against the Control Framework Key Performance Indicators Regulatory reporting meets the required expectations

Clear alignment, and engagement to claims ambition and goals

Senior claims leadership and management feedback

Relevancy, accuracy and timeliness of contribution/advice

Insights drive performance improvement

Risk mitigation & avoidance

Compliance with the Control Framework Policy, Process and Procedures Support the regulatory and legislative response and adherence to standards and embed any required change or mitigation required within designated claims portfolio.

Support the implementation of the claims strategy to enable delivery of overall business targets and performance against KPI’s via the utilisation of data and intelligence

Investigate and resolve technical and operational issues within designated claims portfolio and escalate as appropriate.

Provide expert technical support across claims function, as appropriate

Develop and present recommendations to claims systems and processes to achieve first class service and experience to internal and external clients.

Timely and accurate performance and execution against the Control Framework Key Performance Indicators High quality documentation/training material produced, with appropriate rationale

Positive feedback from claims leadership and internal stakeholders

Enhanced results from internal and external claims audit procedures and achieving benchmarks, enabled by the effectiveness of reporting

Risk mitigation & avoidance Claims and regulatory standards met Sompo’s internal reporting standards met Strong results with regulators in response to standards and legislation that we must comply with and are measured by.

Compliance with the Control Framework Environmental Awareness / Customer Focus Foster strong relationships with brokers, 3rd parties, and our…