Insurance Analyst

Introduction

Discover a one-of-a-kind career. Our vision at Heathrow is to be an extraordinary airport, fit for the future. In the Finance team we know that generating income is critical to driving our business forward, but it’s also vital that we create positive passenger and customer experiences that make every journey better. You’ll help us to get the balance right so we can continue investing in our world-class environment.

Discover a one-of-a-kind career. Our vision at Heathrow is to be an extraordinary airport, fit for the future. In the Finance team we know that generating income is critical to driving our business forward, but it’s also vital that we create positive passenger and customer experiences that make every journey better. You’ll help us to get the balance right so we can continue investing in our world-class environment.

There’s something so special about working at the world’s most iconic airport. Heathrow’s size, scale, and reputation for innovation translates to exciting opportunities for everyone. Finance here is about more than numbers. It’s about being influential, developing trusted relationships, and showing the world that we’re a responsible investment with a bright future; a place that embraces digital innovation and has a sustainable mindset.

You’ll become part of a team that drives excellence across everything from insurance to investment, treasury to business partnering, as you collaborate widely to deliver projects that directly impact millions of passengers each year.

Heathrow's Insurance team manages a multi-billion-pound insurance programme that safeguards our operations, assets and people, ensuring the airport remains resilient in the face of risk. As an Insurance Analyst, you'll play a pivotal role in supporting the placement and renewal of Heathrow's insurance programmes across liability, property and motor classes, helping to protect the business from significant financial and operational exposure.

Working across a complex and dynamic organisation, you'll gather, analyse and interpret critical operational and exposure data, while acting as the central point of expertise for insurance claims management. You'll collaborate with stakeholders across Heathrow, as well as insurers, brokers and claims providers, using data-driven insight to improve processes, influence decision-making and support Heathrow's long-term risk management strategy. If you're passionate about insurance, analysis, stakeholder engagement and continuous improvement, this is an opportunity to make a real impact in a high-profile role.

• Lead the investigation and management of insurance claims, analysing causes, controls and supporting the defence of pre-litigated and litigated cases.
• Analyse claims data and market trends to identify risks, uncover improvement opportunities, and provide insights that enhance operational performance.
• Support the annual insurance programme renewal by gathering underwriting data, engaging stakeholders, and assisting with premium forecasting, budgeting and reporting.
• Produce detailed claims analysis, trend reporting and claims triangulation to inform insurance programme design and renewal strategy.
• Assist with risk financing initiatives, including risk engineering surveys, asset valuation programmes, and loss modelling to strengthen risk management.
• Design and deliver accurate, insightful reporting for internal and external stakeholders, including claims bordereaux, root cause analysis and control environment reporting.

• Strong understanding of insurance principles and their practical application, particularly across liability and property insurance lines.
• Experience of claims management…