Head of Distribution

SUMMARY OF ROLE

• Establish and maintain strong working relationships with senior underwriting staff, including CUO, Head of Insurance, Head of Reinsurance and Head of Partnerships, in order to ensure an effective three-way engagement between trading partners, underwriters and the distribution team
• Own Chaucer's key broker relationships and management of partnership agreements
• Lead and manage the Distribution team
• Support Global Head of Distribution in the development, communication, and execution of the distribution strategy, consistent with overall Chaucer Group strategy
• Target and support business development initiatives across the Group
• Promote and apply greater use of data to manage broker performance and acquisition costs, including continual development of associated technical capabilities
• Lead the continued development of our customer-centric strategy and CRM capabilities
• Support Chaucer's MGA proposition, to attract and maintain the best partners

• Own, manage and coordinate a number of Chaucer's key broker relationships globally
• Support Global Head of Distribution to agree strategic plans with partner brokers, execute and monitor performance against these plans
• Build solid relationships externally with our key trading partners and interact at all levels
• Work alongside strategy team to achieve greater strategic alignment with partner brokers and all trading partners
• Provide support towards the effective management of strategic agreements with partner brokers, ensuring opportunities are prioritised and maximised
• 'Eyes and ears' on the market - source market intelligence regarding distribution partners and competitors and share with internal stakeholders, including with regard to commercial priorities and digital ambitions
• Oversee and coordinate activities of Distribution team

• Build and maintain strong working relationships with underwriters and senior staff
• Responsible for maintaining strong communication with underwriters and ensuring actions are completed in service of pro-active management of brokers

• Engage with strategy team to contribute to the evolution of our Distribution Strategy and be an advocate of the strategy internally with the underwriting community
• Identify, source and triage new business opportunities in conjunction with underwriting teams, consistent with Chaucer strategy and underwriting plans
• Monitor and manage acquisition costs, seeking to reduce where possible
• Engage with underwriting teams to determine appropriate management of cross-class opportunities
• Support Chaucer's digital ambitions through helping identify and harness appropriate distribution partners and maintaining alignment with broker goals and priorities regarding digital
• Coordinate regional production plans with heads of our international offices, ensuring a co-ordinated approach across the Syndicate
• Engage with the Innovation and Partnership teams to ensure effective sharing of knowledge and coordination of activities
• Work with the Marketing team to ensure consistent and effective messaging and prioritisation, in service of strengthening our proposition to core and partner brokers
• Consider and explore potential new distribution channels and partners for future growth opportunities

• Enhance our ability to create and demonstrate value from our strategic arrangements and facilities
• Interpret broker data to identify areas of focus or new opportunities for Chaucer
• Encourage and support the use of the broker analytics with our underwriters
• Encourage and drive behaviour across the group to capture more consistent data that can be used as key performance indicators with our brokers
• Support with communication of broker performance both internally and externally with our brokers

• Support the reinsurance and insurance underwriting teams as we build out our core client management strategy
• Help develop stronger customer orientation and relationships in conjunction with insurance underwriting teams
• Be an advocate of CRM tools and encourage cultural change within underwriters to proactively target business

• Support Chaucer's MGA proposition, helping to maintain a cohesive approach to delegated underwriting across the business
• Support with the management and marketing of Chaucer's MGA portfolio, engaging with other stakeholders as required
• Identification of MGA opportunities to help achieve our…