Senior Claims Adjuster

Tokio Marine Kiln (TMK) is recruiting for a permanent Senior Claims Adjuster to join our Claims team, managing a portfolio of Special Risk claims and supporting the delivery of the TMK Claims Business Plan. Reporting to the Claims Manager – Enterprise Risk & Special Risk, you will handle complex claims, build strong client relationships, and work closely with Underwriting teams to deliver exceptional customer outcomes.

Key responsibilities include:

• Managing a diverse portfolio of claims, including complex and high-value matters across Special Risk, Cyber and other lines of business.
• Building and maintaining strong relationships with clients and key stakeholders.
• Partnering with Underwriting teams on claims and policy wording issues.
• Delivering a first-class claims service and fair customer outcomes.
• Supporting business objectives through effective claims management and decision-making.
• Maintaining compliance with conduct, delegated authority and financial crime requirements.

What we're looking for:

• Extensive experience handling Political Risk, Trade Credit and Political Violence claims within the Lloyd’s market.
• Strong knowledge of the London Market and claims best practice.
• Interest in developing expertise across Cyber, Intellectual Property and Product Recall claims.
• Strong analytical skills and sound commercial judgement.
• A collaborative approach with excellent stakeholder management skills.
• Proficiency in Microsoft Office and ECF.

This is an excellent opportunity to join a highly respected Claims team, handling a broad range of complex risks while working closely with Underwriting and market stakeholders. You'll gain exposure to specialist business lines and play a visible role in delivering outstanding outcomes for our clients.