Loss Adjuster – Blade Technician

Job Overview

Our Renewables team handles claims ranging from minor damage to catastrophic events both onshore and offshore. As a Technical Adjuster you’ll be assigned to a Senior Adjuster handling cases requiring your specific expertise. The role is predominantly office based (with up to two days per week from home) with travel to sites as required and potentially overnight stays depending on the location.

The team is predominantly based in the London hub with access to other Crawford Adjusters around the world as and when required. You will be the blade expert that other offices and adjusters defer to. You will report to the UK Head of Renewables (on a daily basis) and the Global Head of Renewables for international business.

You’ll support our Adjusters as a technical go‑to in progressing a caseload of Renewables claims, primarily wind/blade based claims from lightning strikes to catastrophic failures, transit damage or manufacturing defects. These can vary in complexity, so it is essential that you have a deep understanding of your field and can relate to the perspectives of the Insured, O&M and Insurers.

Each case requires your field‑based knowledge and expertise in investigating causes and reaching agreement on the extent and cost of repairs and/or replacements. You will maintain tact and professionalism when speaking with site staff, engineers, owners, O&M personnel while establishing facts and working toward resolution with the Adjuster.

We will put you in front of clients to enhance existing relationships and build their confidence in you through technical presentations, in addition to proactive client and broker interactions while you assist in claims handling.

You’ll also liaise with colleagues within different business areas, such as CFAS, Engineering, Environmental and Marine, depending upon the nature of the claim. Attention to detail is essential to ensure each step of the claims process is thorough, collating and analysing all necessary information as required.

You’ll need to remove hurdles in the process, ensuring you get to the root cause of issues, take responsibility to resolve problems and understand nuances and details, and be able to explain all in layman’s terms.

You will be a wind turbine blade expert.

Possibly having learned on the job or through a suitable qualification; your experience will be field and/or manufacturing facility based.

Our clients need to be confident that you have been there, done it and lived all things blades.