Claims Handler

Urban Jungle is here to change the insurance industry for good.

We’re one of the fastest-growing businesses in the UK, and we’re taking on one of the biggest and most widely used categories in the world. Urban Jungle puts the customer at the heart of everything it does, uses the latest technology to make insurance simple, fair and affordable, and helps us give our customers much more confidence in their financial futures.

All of this has meant we’ve already been able to help more than 300,000 customers get better insurance and become one of the top-rated home insurance providers in the UK, rated Excellent on Trustpilot from over 9,000 reviews. We’ve raised over £30m in funding to date to help us with our mission.

We also have a huge focus on people and our planet. We’ve recently placed 1st in Tempo's 2024 award for best startup to work for, and came top 10 in the Deloitte Fast
50. We’re also proud to be a certified B-Corp, and a Carbon Neutral company.

And the best bit? This is just the beginning.

About the role

Over the past 18 months, we’ve fully in-housed our Home claims - all hosted on our own technology, to help us deliver a game changing claims proposition for our customers. We’re looking for a Home Claims Handler to play a crucial role in scaling our in-house claims function at Urban Jungle, and ensure we deliver a best-in-class experience.

As a Home Claims Handler, you'll be integral to delivering technical excellence across our claims team, ensuring accurate and efficient outcomes on both in-house and TPA managed claims, driving improvements in key claims processes, and working closely with various teams across the business to enhance the claims experience.

From day one, you’ll have the opportunity to impact how we best serve our growing customer base and iterate and improve our claims proposition.

Here’s what you’ll get up to:

• Be the driving force behind our in-house claims, managing your own portfolio from FNOL to settlement and delivering efficient, positive outcomes for customers across all claims types.
• Work directly with our TPA partners, reviewing their claim referrals, and ensuring these partners deliver strong performance.
• Drive improvements in our SLAs through ownership of our internal and external claims processes.
• Streamline our in-house claims operations to deliver efficiencies for the business and customer outcomes.
• Play a key role in cross-functional projects, working alongside our Product, Underwriting and Engineering teams to shape the claims experience when we launch into exciting new markets.

You've read this far! Here's what we’re looking for from you:

• At least 18 months experience working in personal lines claims - preferably Home Insurance
• You love being a technical expert and enjoy helping customers through the claims process.
• You are excited by the opportunity to help scale our claims function and bring more of the claims value chain in-house. You recognise the difference that this will make to the business and our customers.
• You’ve got strong written and verbal communication skills to support our customers through the claims process.
• You’re excited to work in a fast-paced startup environment and motivated to learn.
• You’ve a collaborative mindset and love working as part of a team to achieve our goals and solve complex problems.
• You’re keen to work at a business that takes a customer-first approach and recognises that the customer is at the heart of our business.

These requirements are a guide as to what we’re looking for, but if you don’t have all of the skills listed above, that’s okay! Please don’t let that hold you back from applying if the role excites you.

About our offer

We’re taking an office-centric approach to work (with lots of flexibility built-in) and the team…