Marine Leisure Claims Specialist

Marine Leisure Claims Specialist We are looking for a Marine Leisure Claims Specialist to join Ecclesiastical Insurance on a hybrid basis.

Working hours:35 hours per week, Monday to Friday

Duration:6-month contract, potential to extend

Location:Hybrid with travel to Gloucester, Manchester or London

Ecclesiastical Insurance
, who are proudly part of Benefact Group are looking for a Marine Leisure Claims Specialist.

In this role you will lead strategic claims oversight, technical excellence, and end‑to‑end management of a diverse Marine Leisure portfolio ensuring high‑quality outcomes, robust governance, and strong customer value. Provide expert handling of complex and major losses across Hull, Machinery and Equipment, Salvage and Third-Party Liability claims to support the delivery of the UKGI Plan.

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

Portfolio & Governance Oversight

• Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy.

• Deliver portfolio analysis and MI—identifying trends, loss ratios, and emerging risks—to drive data‑led decision making and support senior leadership insight.

Technical Claims Handling

• Manage complex and major losses across Hull, Machinery and Equipment, Salvage and Third-Party Liability leading full lifecycle handling from FNOL to settlement.

• Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers, ensuring accurate coverage, liability assessment, and negotiation.

• Maintain accurate reserving in line with philosophy, monitoring development and adjusting proactively, while identifying fraud, subrogation, and recovery opportunities.

Delegated Authority, MGA & Audit Oversight

• Oversee delegated claims authority arrangements, ensuring strong governance, due diligence, audit delivery, and adherence to service standards.

• Maintain effective partnerships with MGA stakeholders through clear frameworks, reporting protocols, and performance oversight.

• Analyse audit outcomes, identify improvements, and implement corrective actions within agreed timelines

Stakeholder & Relationship Management

• Serve as the primary technical referral point for Marine claims, supporting capability development across internal teams.

• Build and maintain strong relationships with MGAs, brokers, customers, and external experts to enable effective claims resolution.

• Collaborate with Underwriting, Pricing, and Reserving to share insights, trends, and market intelligence, representing the business in market forums.

Regulatory, Compliance & Complaints Handling

• Ensure claims handling meets regulatory and internal governance requirements, managing complaints to deliver fair outcomes and identify root‑cause improvements.

• Escalate risks appropriately while mentoring junior handlers and contributing to training materials for the Claims Academy.

• DIP CII qualified (or progressing towards completion) or LMA Certificate (Claims) or MTA Certificate (Claims) or equivalent qualification.

• Previous hull, cargo, liability and Protection and Indemnity (P&I) experience preferably including complex and major losses.

• Strong technical knowledge of marine insurance, vessel operations, maritime law, and claims principles.

• Experience in delegated authority oversight, audits, and governance.

• Strong analytical, negotiation, and communication skills, with…