Claims Executive

Job Summary The primary focus of this role is handling Professional Indemnity (PI) claims . There may also be a requirement to assist with Property, Travel and other claims as needed. This role requires strong technical knowledge of Professional Indemnity claims , excellent customer service skills, and the ability to efficiently manage a caseload while maintaining a commercial focus. The role also requires a close working relationship with clients, solicitors, brokers, loss adjusters and other service providers to ensure claims are handled effectively and in accordance with the covers provided.

Key Responsibilities Manage a portfolio of Professional Indemnity claims from notification through to settlement , ensuring timely and cost-effective resolution. Assist in handling Property, Travel and other claims when required. Refer claims outside individual handling authority in accordance with referral requirements. Investigate claims thoroughly, gathering all necessary information and evidence. Assess coverage, policy response, legal liability and quantum . Consider allegations of professional negligence, breach of duty and other circumstances relevant to PI claims.

Liaise with clients, solicitors, brokers, third parties and other service providers to ensure effective claims handling and appropriate outcomes. Negotiate settlements and take appropriate action to mitigate potential losses. Ensure claims are handled promptly and to a high standard and in accordance with claims handling procedures, internal policies, guidelines and regulatory requirements. Ensure claim reserves are regularly reviewed and accurately maintained.

Maintain accurate and up-to-date records of all claims activity within internal systems. Provide exceptional customer service, keeping clients informed throughout the claims process through to conclusion. Support the wider claims team and contribute to process improvements. Work closely with all parts of the business, including underwriting, risk management, accounts, IT and marketing, to ensure a high level of service is delivered.

Participate in meetings with clients, solicitors and service providers to discuss claim-related issues and prepare any documentation required. Assist in ensuring that service providers deliver a high-quality, cost-effective service by monitoring performance, quality and cost. Fully participate in individual and shared project work and assignments as required. Contribute to company publications, including newsletters and technical bulletins, where required. Undertake other tasks as reasonably required.

Key Skills and Experience Experience handling Professional Indemnity claims is essential. Strong technical knowledge of Professional Indemnity insurance and claims handling principles and processes . Strong understanding of PI policy coverage, professional negligence, legal liability and quantum assessment . Experience dealing with solicitors and other professional advisers in relation to complex claims. Effective communication skills, both verbal and written. First-class customer focus and an ability to build collaborative relationships.

A strong analytical mind with excellent attention to detail. Ability to work both as part of a team and independently. Ability to manage time, prioritise tasks and ensure deadlines and SLAs are met without compromising quality. Able to make sound decisions, including when working under pressure. Positive attitude and effective engagement skills. Proficient computer literacy skills. ACII preferred but not essential.

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We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.