Third Party Motor Claims Handler; TPPD

Third Party Motor Claims Handler (TPPD) | Bolton | £27,479 – £35,000

Location:

Bolton, BL7 (on site) Type:
Permanent — full-time

Hours:

35 hours per week — Monday to Friday, 9am–5pm. Flexible/hybrid working patterns available. Salary: £27,479 – £35,000 dependent on experience Signed off 17th Sep-26. Recruiting due to internal promotions and expansion

Key Responsibilities Handle third-party vehicle and property damage claims: manage all aspects including investigation, negotiation and resolution. Investigate liability: work with other departments and conduct own investigations to determine fault and liability. Manage complex files: more advanced cases including high-value claims and those with liability disputes. Work with credit hire claims: assess and manage credit hire aspects including validation, negotiation, and challenge of excessive hire charges.

Liaise with external parties: solicitors, insurers and accident management companies. Identify fraud: recognise and escalate potentially fraudulent activity for further review. Prioritise workload and team duties: organise own caseload while supporting wider team responsibilities. Provide excellent service: consistently high standard with all parties to the claim. Candidate Profile Motor claims experience required. Third party or credit hire experience strongly preferred.

Excellent customer service and computer skills — confident across multiple systems. Active listening and relationship building. High attention to detail and sound judgement on liability. Holds or willing to work towards the CII Certificate — fully funded and supported. GCSEs (or equivalent) at Grade C/4 or above in English and Maths. Package 35-hour week, Monday to Friday, 9am–5pm — flexible working patterns available.

Full-time with hybrid working options after probation period. Support with industry-relevant qualifications (CII). Increased holiday allowance with length of service; holiday sell scheme. Birthday day off plus half-day for seasonal shopping. Contributory pension scheme; cycle to work scheme. Free on-site parking; casual dress; free branded clothing. Discounted sports and social activities; cash bonus for going above and beyond. Trained mental health and first-aid staff on site.

Apply now.