Senior Claims Officer

AXA XL is an Equal Opportunity Employer.

London, UK / Hartford, CT / Exton, PA

Ceded Claims oversees claims activity within Ceded Reinsurance and acts as a key intermediary between AXA XL Claims and its reinsurers, supporting effective recovery management and stakeholder engagement.

We are seeking a senior claims professional to manage a global portfolio of large and complex claims self-directed, primarily across Short Tail and Specialty classes, including Aviation, Marine, and Property, with exposure to complex Casualty and Environmental matters.

The successful candidate will bring substantial direct or reinsurance claims experience, sound technical judgment, and the ability to analyze complex issues, communicate with senior stakeholders, and identify matters requiring escalation. The role may be based in London, UK.

What will your essential responsibilities include?

• Manage a global portfolio of large and complex Short Tail and Specialty claims self-supported.
• Analyze claim developments, coverage issues, and reinsurance arrangements to identify exposures, recovery opportunities, and emerging concerns.
• Maintain effective portfolio controls, including diary management, financial tracking, and timely reporting of significant developments.
• Perform retention and recoverability analyses to assess the Company’s ultimate net exposure.
• Review claim narratives and supporting documentation for distribution to reinsurers and brokers, applying privacy, confidentiality, and legal privileged requirements.
• Escalate material issues with clear analysis and recommendations.
• Manage inquiries and relationships with brokers, reinsurers, and internal stakeholders while protecting the Company’s position.
• Coordinate reinsurer claim audits and contribute technical analysis to commutations, portfolio reviews, and process improvements.

You will report to Senior Manager, Ceded Claims.

We’re looking for someone who has these abilities and skills:

• Relevant degree or professional insurance qualification.
• Demonstrated ability to manage large and complex claims self-supported.
• Robust knowledge of direct insurance and reinsurance claims, including coverage interpretation, recoverability, and net retention analysis.
• Effective analytical and quantitative skills, with the ability to develop clear conclusions and recommendations from complex information.
• Sound judgment when handling sensitive or privileged information.
• Clear and assured written and verbal communication across technical and senior stakeholder audiences.
• Outstanding stakeholder management, organizational, and prioritization skills.
• Ability to work self-supported while collaborating effectively within a global team.
• Digital fluency and the ability to adapt quickly to new claims systems and technologies.
• Substantial claims experience demonstrating these capabilities. Experience with large and complex losses, ceded reinsurance, or short tail and specialty classes is advantageous, although comparable experience from other claims disciplines will be considered.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the…