Claims Manager, PEMA

Job Title: Claims Manager – PEMA (Third Party Claims)

Division:Group Claims

Reports To:Claims Focus Group Leader, as per Beazley’s organisation chart

Key Relationships:Claims staff, underwriters, cedants, brokers and service providers

An experienced London Market claims professional is required to manage a diverse portfolio of specialty claims, with a primary focus on professional liability matters for Large Client and Specialist Risks insureds in the US, UK, and RoW, including large and specialist law firms, architects and engineers, and other non-medical professional liability risks. The role will also involve a smaller proportion of time handling Transactional Risk / Representations & Warranties Insurance and Environmental Liability matters.

This position supports Beazley’s vision of being the highest performing specialist insurer by contributing to the proactive management of mid to high value insurance claims, both at the individual claim level and, where required, across the portfolio.

• Manage insurance claims of varying severity and complexity on a proactive basis from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.
• Adhere at all times to Beazley’s Claims Reserving Philosophy and Standards.
• Develop, iterate, document, and execute claims strategies taking into account uncertainties, key decisions, potential outcomes, and estimated associated costs.
• Understand and implement Beazley’s Conduct Risk Policy.

• Manage an insurance claims portfolio to optimise performance including the:
• Review of individual claims within the portfolio on a regular basis and ensuring reserves and claims records are maintained in a timely manner as required by Beazley’s claims controls and standards.
• Identification of issues and trends in the portfolio, consult management/peers if required, and take appropriate and/or corrective action.
• Communication of any material claims to Reinsurance and Finance as set out by the applicable claims authority, claims protocols, and procedures.
• Working with Reinsurance to effect claims recoveries.

• Maintain an awareness of the overall strategic objectives and business plans of the Beazley claims function to the degree required to identify gaps or future opportunities to Claims Management.

• Develop an understanding of marketing and underwriting strategies for the respective business area.
• Contribute to business development and renewal opportunities through attending client meetings to provide inputs regarding the Beazley claims philosophy and claims handling approach.
  Provide inputs to client meetings regarding specific claims issues.
• Provide input to underwriters on review of potential or existing insured’s claims experience.
• Identify claims trends and developments and communicate their potential impact on the book.
• Identify wordings issues and suggest policy wording improvements.

• Operate within approved claims authorities at all times.
• Maintain a thorough knowledge of industry regulations and minimum standards.
• Ensure compliance with the regulations and Beazley’s claims control standards and protocols.

• Adhere to Beazley’s procedures for the selection and retention of monitoring/Underwriters’ counsel and other 3rd party professionals and manage relationships to the benefit of Beazley.
• Hold overall ownership and accountability for delegated relationships as needed including appropriately managing escalation of items from delegated partners.
• Review TPA performance data…