Senior Claims Specialist - Natural Resources

London

To be responsible for market-leading, proactive handling of claims within authority for Natural Resources classes, with accountability of certain class claims if required; ensuring that the best outcomes are achieved consistently for our clients and business and aligning to MS Amlin Values.

To provide consistent delivery of a TRUSTed, first-class claims experience to clients, brokers and internal stakeholders in adherence with all MS Amlin policies, procedures, controls and our claims philosophy – deputising for Claims Leadership or Management, as requested.

While there is rarely a typical day, here’s a snapshot of some of the key parts of the job:

• To dynamically handle claims, leading the market, arising from responsible line of business (and arising from other classes where appropriate as per business requirements), from FNOL to settlement, with due consideration of subrogation/contribution where appropriate, to ensure consistent delivery of superior level of claims service and proactive claims resolution.
• To actively monitor claims to ensure early ‘best estimate’ reserves are in place, valid claims are settled promptly with a tight control of costs throughout lifecycle
• To ensure all claims handling responsibilities adhere to MS Amlin procedures, controls and Lloyd’s/FCA/PRA/J‑SOX regulatory requirements and individual performance results in ‘green’ Claims KPIs
• To role model and promote a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement - sharing knowledge with team and colleagues - to foster consistent superior service delivery and optimal working environment for all.
• To deputise for claims manager and other senior claims team members, as required and requested.
• To provide specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses.
• To provide Claims thought leadership and ‘lead indicator’ insights, verbally and via formal reporting requirements, through knowledge and analysis of claims data (as well as providing input reserving process from claims perspective) to facilitate better business decisions
• To work together with responsible underwriters to create a compelling proposition to attract and retain desired business and provide support, as required, to our client partners
• To build strong relationships with our broker partners, understanding their requirements, gaining feedback to improve service delivery and strengthen relationships with co‑insurers, as needed, to positively influence
• To proactively achieve claims team strategic objectives and participate in business modernization to transform current claims proposition towards our vision for a TRUSTed, market‑leading claims proposition
• To understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team.
• To act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation

• Service‑orientated - passionate about claims resolution and client experience
• Exceptional communication skills – ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face‑to‑face and via virtual media.
• Strong ability to build trust and manage relationships with external and internal stakeholders
• Decision‑making - proven sound judgement and decision‑making capability, even under time‑pressure
• Problem‑solving – ability to break down complex issues and spot trends, patterns and interdependencies
• High‑performance…