Senior Claims Adjuster, Energy & Complex Risk Claims

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.

Please see our website for more information.

This is an important role in our growing Specialty, Property & Casualty London Market portfolio. This individual will be responsible for handling claims in a diverse and complex claims portfolio arising from (inter alia) our casualty, energy, marine liability, space, marine war, aviation (war and hull), political risks & credit, political violence & terrorism, product recall and XoL classes. The individual will be part of a leading market team which promotes a culture of diligence, curiosity, positivity and inclusion within the organization.

The individual will be expected to take a proactive approach to the management of claims and to provide a quality claims service, which pays valid claims promptly and sets reserves in line with our reserving philosophy whilst taking account of applicable regulatory requirements. This individual will take the lead on continuous improvements in the reserving and settlement process of losses in collaboration with other key stakeholders.

• Manage and adjust proactively inwards claims within your portfolio with respect to investigation, assessment, reserving, expense/ vendor management, and settlement in accordance with Claims guidelines and best practices.
• Formulate strategy on high exposure, litigated, coverage, and complex claims to ensure optimal claim outcome and timely escalation.
• Ensure the accuracy of financials for claims within your responsibility.
• Identify, report on and present key claim issues, large or complex claims, claim trends and product improvement recommendations to internal and external stakeholders.
• Ensure relevant records are made and kept in accordance with Claims guidelines and best practices.
• Work collaboratively and help develop strong business relationships with a wide array of internal and external partners to strengthen the business through market meetings, thought leadership and best-in-class service.
• Manage and provide assistance with delegation and/or International Distribution Companies as needed.
• Model and promote a culture of positivity, inclusion, and continuous improvement to maximum employee engagement.
• Mentor and develop colleagues ensuring opportunities to continually progress and reach their full potential.
• Assist in the handling of complaints and any other regulatory matter as per Munich Re guidelines.

• University Degree and/or relevant professional qualification.
• Claims handling experience in a relevant field – preferably Casualty.
• ACII qualification/ progressing towards ACII qualification or relevant experience.
• Proven claims handling experience within the applicable business classes
• Sound business knowledge and understanding of:
• Underlying principles of insurance practice
• Generic legal principles
• FCA rules and regulations
• Lloyd’s regulations
• Demonstrate clear understanding of all company specific procedures that relate to own role
• Demonstrate clear understanding of the roles of colleagues and their relationships to the structure and business plans of the organisation
• Demonstrate willingness to continue to develop knowledge through formal and informal learning, both internally and externally to the organisation
• Identify, where relevant, any potential risks facing the…