Credit Control Team Leader - Maternity Cover

Join us as a Credit Control Team Leader - 12 months FTC (Maternity Cover)

Talbot operates within the Lloyd's Insurance Market through Syndicate 1183 and Syndicate 2019. With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance specialist. Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property and Terrorism. Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs.

Syndicate 2019 provides Lloyd’s investors with access to AIG’s Private Client Select (PCS) portfolio. Part of AIG since 2018, Talbot is committed to working with brokers and clients to deliver industry leading solutions.

• Responsible for the day to day management of Credit Control Team
• Escalation point for the Credit Control Team
• To mentor and assist the Team to reduce aged debt, escalated issues, build strong relationships with back-office processing functions including but not limited to Lloyd’s brokers, coverholders, lead insurers and the Lloyd’s central market premium processing platform.
• Responsible for the day to day oversight and workflow management of a team ensuring productivity, targets and objectives met.
• Ensure all team members have documented objectives, regularly review individual and team performance targets, outputs and behaviors providing timely feedback.
• Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to.
• Monitor and review all premium and unallocated cash postings for accuracy and MI reporting.
• Provide daily, weekly and monthly reporting for all required team metrics, as and when required.
• Produce operational and subject matter guidance for all team processes.
• Regularly liaise with external parties including clients, brokers, and Underwriters, and you will need to establish good working relationships accordingly to ensure targets and objectives are achieved in the payment of premium in a timely manner
• The role may involve working with a variety of internal stakeholders throughout the business:
  • Underwriting
  • Operations
  • Finance
  • Delegated Underwriting
  • Talbot Overseas Offices
  • Claims
  • IT and Data Analytics
  • Risk, Compliance and Internal Audit

• Experience in Team Management is preferable– resourcing, training and development
• A good understanding of underwriting and underwriting operations
• Knowledge of Lloyd’s operational processes and systems
• Working with Process Development Teams and implementation of new business processes
• Previous experience working within a Credit Control department desirable
• Insurance Credit Control reconciliation experience desirable
• Understanding of Slips, associated endorsements and closings essential
• Knowledge of Lloyd’s market practices preferred

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.