Senior Multinational Client Executive

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Multinational Client Executive to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in MultinationalAIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives.

You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs.

External broker and client facing role managing an assigned portfolio of Tier 1 Multinational programs working in partnership with product underwriters and distribution. Subject matter expert in the structure, design and execution of complex Multinational captive fronting and indemnity programs. This role has global fronting authority and supports all major Multinational lines of business.

How you'll make an impact

Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. This would include:

The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.

Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs. Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.

Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.

Ensure Multinational service fee discipline by utilizing available tools.

Lead and manage the day-to-day service delivery across all assigned programs to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program Service Level Agreements (SLAs).Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.

Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.

Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.

Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.

Operate as the senior external service contact and – working in collaboration with Product Underwriters and Distribution - provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.

Manage and partner with Distribution to coordinate periodic client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.

Manage and be accountable for all compliance elements of assigned portfolio of global fronting programs as documented within the Multinational Global Fronting…