Claims & Insurance Business Partner - ML

Senior Claims & Insurance Business Partner

Claims & Insurance Business Partner

Senior Claims & Insurance Business Partner

SHEQ

Head Office

Comfort Del Gro  UK&I Bus & Coach is a group of leading transport operators that are wholly owned subsidiaries of Singapore based Comfort Del Gro ; itself one of the world’s largest passenger land transport companies.

We aspire to execute our vision that “Together we deliver safe, reliable, sustainable transport to our communities”.

This position plays a key role in supporting the efficient handling of claims and insurance-related activities. You will be expected to use careful thinking to analyse situations and proactively suggest improvements to ensure effective management and ongoing development of our processes.

You will provide thorough and helpful support across a range of responsibilities when handling Road Traffic Collision (RTC) incidents including hire and personal injury claims.

Your work will involve managing cases located in London and other areas throughout the United Kingdom.

This role requires you to manage a significant amount of work while staying exceptionally organized. You will also need to be capable of working independently and managing your tasks effectively without constant supervision.

This role is essential to fostering a positive and proactive culture within CDG UK&I Bus & Coach regarding claims, incidents, and their management. The post-holder will collaborate closely with the Transport Safety, CCTV, and Senior Management teams to ensure all areas of compliance and litigation are met. They will be responsible for providing expert advice and guidance in the areas of claims and insurance.

The claims Business Partner will be responsible for the end-to-end management of claims up to a value of £25,000. This includes the preparation of all necessary litigation paperwork, ensuring senior management approval is obtained prior to submission.

Furthermore, the role will involve supporting the undertaking of audits to guarantee the quality and compliance of claims and insurance processes. This will ensure that CDG UK&I Bus & Coach procedures and systems in this area are comprehensive and robust. The post-holder will also contribute to ensuring adherence to current legislation and alignment with internal policies and procedures.

An active part of this role will be the provision of data, including statistical information on collisions, claims status, and insurance figures. This information will be disseminated through strategic business reports to internal departments, authorities such as TFL, TfGM, and Comfort Del Gro .

Additional responsibilities include the triaging and allocation of Vehicle Incident Reports (VIRs), as well as proactively following up with drivers to ensure their cooperation with external companies.

The role necessitates the proactive and autonomous organisation and management of a diverse and evolving caseload to ensure continuous compliance with both Metroline's internal requirements and relevant legal obligations.

Whilst not exhaustive, the responsibilities of the role are to support the business risk in relation to claims and litigation ensuring that all claims are dealt with in a proactive and professional manner modelling industry best practice.

• Conducted and supported thorough incident investigations, collaborating with various departments to achieve successful resolutions.
• Review VIRs as needed or instructed by UK&I Head of Claims and Insurance and Senior Claims and Insurance Business Partner.

• Develop strong working relationships, within the business to meet the highest standards of…