Claims Adjuster - Marine Cargo

London, UK

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claims Adjuster, you will play a critical role in the Marine Claims team by managing and resolving claims within our portfolio of Hull, Cargo and Liability claims for our customers across the globe. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.

What will your essential responsibilities include?

• Receiving claims notifications, assessing estimates and negotiating claims up to and including settlement within personal authority.
  
  Considering Third Party liabilities, detecting fraud and taking correct action to preserve and maximise recoveries.
• Strict adherence to the Global Claims Handling Practices.
• Always demonstrate AXA XL behaviours and values.
• Effective diary management of all claims through use of a diary system and managing static and inactive claims across the wider team as required
• Ensure collaboration with Assistant Managers and Practice leaders where appropriate to ensure consistent and effective handling of claims and AXA XL Claim Alert process is followed.
• Ensuring all claims are reserved wherever possible, within the Reserving guidelines.
• Developing and maintaining excellent relationships with Underwriters, Actuaries and other departments as required and supporting underwriting teams and partners in connection with claim trends, marketing and business development and retention activities. And assist Marine team in key initiatives within product line and execute within agreed timescales.
• Work with Management and Claims Legal to identify and select appropriate counsel. Pro-actively manage litigation strategy on claims and ensure local adherence to litigation management principles.
• Liaison with Enterprise Shared Services where required, including monitoring progress, providing advice and guidance to ensure high customer service levels are maintained.
• Provide superior customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day-to-day claims handling. Understanding and acting appropriately in respect of clients’ needs. Continually identify areas where client experience can be improved.
• Instructing and managing surveyors, loss adjusters, lawyers and experts in connection with day-to-day claims handling ensuring cost and performance appropriate to the loss.

You will report to the Assistant Claims Manager, Marine

We’re looking for someone who has these abilities and skills:

• Effective communicator with excellent organizational skills
• Innovative mindset – ability to find successful solutions
• Good written, verbal communication and negotiation skills to communicate efficiently internally and externally with people of various levels.
• Highly organised and possess the ability to prioritise their workload and operate to tight deadlines.
• Good PC and systems skills (relevant AXA XL systems, MS Windows,…