Claims Technician

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Due to continued growth and expansion, we have an exciting opportunity for a Claims Technician to join our Private Clients team in a newly formed role.

The opportunity:
Reporting to the Senior Claims Technician, you will provide effective support to Adjusters, aiding the team’s efficiency and productivity in the handling of HNW domestic claims.

• Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging
• Working closely with Adjusters to assist with investigation and validation enquiries
• Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion
• Overseeing Adjuster caseloads when necessary during periods of leave
• Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
• Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
• Ensuring time reporting and billing is compliant with internal standards processing and systems
• Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports
• Account management support where required
• Incoming telephone calls / resolve queries
• Invoicing

• You must have previous claims handling experience including caseload management
• You must be, or be working towards becoming, CILA/CII qualified
• Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output
• Good working knowledge of Word and Excel
• Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner
• Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties
• Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
• Thrive in a high-pressured working environment
• Be driven to meet and exceed targets

Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise.

Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years  experience.

We’re building a culture where talent shines. Where ambition is everything. And people come first. It s your career, so why compromise?

What Drives Us:

At McLarens, our commitments shape every experience- for our clients, our people, and the communities we serve.

• Purpose:
  
  Positively impacting people and communities across the globe.
• Progress:
  Excellence, expertise, and growth opportunities.
• Place:
  Our culture of empowerment, support and belonging.

Our people live by a shared set of values:
Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that…