Senior Claims Handler Property

Full details of the job.

Job Title

Vacancy No

Vacancy No VN625

Basis

Basis Permanent

Full Time / Part Time

Full Time / Part Time Full Time

Entity

Entity Rokstone Group Ltd

Location City

Location City London

You will manage a portfolio of international claims, including exposure to complex, high-value and technically challenging matters, within delegated authority limits. The role is responsible for end-to-end claims management throughout the full claims lifecycle, from first notification of loss through investigation, coverage analysis, strategy, reserving, settlement, recovery opportunities and closure. The position supports the Head of Complex Claims and senior claims leadership in delivering a consistent, high-quality claims service aligned with Rokstone’s claims proposition, regulatory obligations and business objectives.

You will be expected to exercise sound technical judgement, demonstrate commercial awareness and provide clear, confident engagement with brokers, insureds, capacity providers, TPAs, adjusters, legal advisers, reinsurers and underwriting teams. You will also contribute to portfolio oversight, reporting, governance, continuous improvement and knowledge sharing across the claims function, helping to ensure outcomes are technically robust, commercially sound and aligned with internal standards, delegated authority arrangements and conduct expectations.

• Manage a portfolio of claims, including complex and higher-value matters, within defined authority levels.
• Handle claims throughout the full claims lifecycle.
• Review new notifications, assess policy coverage, identify key legal, technical and quantum issues, and establish proportionate claim strategies.
• Set, maintain and review reserves accurately throughout the life of each claim, ensuring reserve movements are supported by clear rationale and appropriate documentation.
• Drive timely progression of claims, maintaining clear diary discipline, audit trails, file notes and decision rationale in accordance with internal procedures and regulatory expectations.
• Manage referrals, queries and escalations within authority, and elevate matters outside authority or involving material coverage, litigation, conduct, sanction, quantum or reputational issues.
• Support large loss and complex claims processes, including reserve movement commentary, watchlist updates, case summaries, bordereaux analysis and resolution strategy notes.
• Select, instruct and actively manage external experts, including TPAs, loss adjusters, lawyers, coverage counsel and other service providers, ensuring proportionate cost control and value-added service.
• Liaise and negotiate with brokers, insureds, claimants, TPAs, adjusters, lawyers and other stakeholders to progress claims and achieve fair, practical and commercially sound outcomes.
• Assist with loss fund management, including monitoring utilisation, supporting reconciliations, identifying funding requirements and ensuring payments, bordereaux and supporting information are timely, accurate and appropriately controlled.
• Liaise with capacity providers on significant claim developments and support the preparation and delivery of monthly, quarterly and ad hoc claims reporting.
• Liaise with the Outwards Reinsurance team to ensure significant claims developments, reserve movements and potential recoveries are communicated appropriately.
• Work closely with underwriting teams to provide claim insight, feedback on policy wordings, coverage issues, risk selection, emerging trends and loss experience.
• Contribute to management information, performance reporting, portfolio analysis and claims governance activity, including identifying trends, emerging risks and areas for improvement.
• Support the Head of Complex…