Senior Marine Claims Adjuster

Handle, adjust and negotiate settlement of Syndicates standard claims including management of specific insureds and cover holder accounts;

Handling and management of complex claims under referral to the Head of First Party Claims/Head of International Claims;

All claims emanating from policies written by Westfield Specialty's Claims Philosophy and Claims Guidelines meeting the service levels set out therein to ensure an exceptional customer experience;

Liaise with and establish good relationships with brokers, legal representatives, service providers, experts, DCAs and coverholders in connection with claim related matters;

Organise and attend regular broker relationship meetings;

Work with actuarial and underwriting teams to assist in the preparation of claims information for underwriting renewals and reserving meetings;

Update the underwriters and Head of First Party Claims on significant claims, wording issues or trends affecting the account to include portfolio analysis and provision of MI;

Ensure that claims are managed effectively through diary, maintenance of the marine and energy watchlist and static/outstanding claim inventory review;

Manage the marine and energy claims portfolio and the development of all reported claims to assess and provide input into the adequacy of IBNR provisions and ultimates;

Ensure and oversee the monitoring and recording of monthly bordereaux receipt for delegated accounts;

Escalation of claims handling queries to Head of First Party Claims/Head of International Claims;

Ensure reserving practice complies with documented practice;

Ensure full compliance with all Westfield Specialty stipulated global and local operating protocols, procedures and policies, service standards and FSA and regulatory compliance;

Relationship building, developing Westfield Specialty’s market recognition and promoting the Westfield Specialty’s brand (including participation in industry conferences/committees, by way of attendance or presentation, steering committee/market meetings, meetings with brokers and insureds to discuss trends and developments in the context of an existing claim and assisting Underwriters in their marketing efforts);

Prepare and host lessons learned seminars for claims/underwriting;

Attend renewal meetings, new business pitches and client meetings on an ad hoc basis as required;

Working with the reinsurance team to report claims and effect recovery from outward reinsurers;

Deliver against targets for departmental KPIs;

Arrange, host and attend weekly/monthly underwriting/reserving meetings;

Mentoring of team members/more junior members of staff through day-to-day coaching and oversight;

Oversee runoff of elements of the portfolio and ensure service company claims/other facilities are reconciled and reserves updated accordingly;

Actively participating in and contributing to system and process improvements initiatives and innovations across the International Claims operation as required;

Any other ad hoc or project work as may be assigned by the Head of First Party Claims and/or Head of International Claims.

Exceptional technical expertise and analytical skills;

Excellent verbal and written communication skills;

Ability to solve problems and make decisions with limited direction;

Self-starter who is results orientated and proposes solutions challenges;

Ability to work within deadlines and manage multiple competing priorities;

Able to manage upwards and keeping senior management appraised;

Team player who can motivate people and drive change;

Ability to innovate and anticipate problems/issues prior to their occurrence;

Ability to develop excellent working relationships with a variety of internal and external stakeholders;

Microsoft Word, Excel, Power Point, Outlook and ECF;

Strategic thinker – understanding of the bigger picture. Ability to acquire, understand and absorb information quickly;

Good organisational skills;

Ability and confidence to work alone and take reasoned decisions in connection with claims adjustment, but to recognise the need to refer as appropriate.

Educated to at least A-Level standard

ACII qualified or significant progression towards attainment of ACII

Preferably 10 years or more adjusting experience in Marine claims;

Proven track record in handling large, complex and litigated marine claims (1st and 3rd party) with limited direction;

Experience of handling claims within the Marine Liability market is essential. Additional prior…