Solar Technical Service Manager

Position: Solar Technical Service Manager (Permanent)
Solar Technical Service Manager

Location:

United Kingdom (Hybriddays per week in London office)
Function:
Service

Contract:

Full-Time
Salary: £45,000 - £55,000 per annum

About the Role

We are seeking an experienced Solar Technical Service Manager to lead and develop our after-sales service operations for solar inverter systems across the UK market.

This is a hybrid position, requiring office presence 1-2 days per week in our London-based office, with additional travel across the UK as required.

You will be responsible for delivering high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations. Acting as the key interface between customers, service partners, and internal technical teams, you will ensure full compliance with UK regulations and company standards while driving continuous improvement across service operations.

Key Responsibilities

Manage and continuously improve after-sales service activities for solar inverter products in the UK

Lead, coach, and support internal service engineers and external service partners

Ensure timely troubleshooting, repair, replacement, and commissioning support

Act as escalation point for complex technical issues and customer complaints

Monitor and report on service KPIs (response time, resolution time, customer satisfaction, warranty costs)

Coordinate warranty claims, RMA processes, and spare parts management

Provide technical support and training to customers, installers, and partners

Collaborate with Sales, Product Management, and R&D to feedback field issues and enhance product reliability

Contribute to service strategy development and continuous improvement initiatives

About You

Education

Degree or technical qualification in Electrical Engineering, Renewable Energy, or a related field

Experience

5+ years' experience in service or technical support roles within solar PV, inverters, power electronics, or renewable energy

Experience managing teams and/or service partners

Strong understanding of solar inverter systems and PV plant operations

Good knowledge of the UK solar market and regulatory environment

Skills

Strong technical and analytical capabilities

Excellent problem-solving and customer-facing skills

Leadership and people management ability

Proficient with CRM and service management tools

Fluent English (C1 minimum)

Italian language skills are advantageous

Other Requirements

Willingness to travel within the UK as required

Ability to work independently and cross-functionally

If you are a technically strong service leader looking to take ownership of UK after-sales operations within a growing renewable energy business, we would be keen to hear from you.

If you feel well suited to the role and would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby Office

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website