Supply Chain Administrator

Overview

We are looking for a proactive and organised Supply Chain Assistant to support the Supply Chain team in managing Supplier performance and operational issues across our national waste management network. The role will be heavily Salesforce-based and will act as a key link between internal teams and external Suppliers, ensuring service levels, compliance and commercial performance are maintained to the First Mile standard.

This is a fast-paced, problem-solving role, ideal for someone who enjoys operational detail, stakeholder management and driving continuous improvement across our network.

• Manage day-to-day Supplier issues via Salesforce, including:
• Missed or failed collections
• Service reports and operational queries
• Customer escalations relating to Suppliers
• Liaise with Suppliers to resolve issues quickly and effectively

• Log, update and manage Supplier cases in Salesforce
• Ensure accurate records of service performance, issues and resolutions
• Product reports and dashboards on Supplier performance and KPIs

• Support Supplier performance management reviews (monthly/quarterly)
• Track KPIs such as service success, response times and Supplier compliance
• Prepare data and insights for performance management reviews

• Support compliance checks including:
• Waste Transfer Notes (WTNs)
• Duty of Care checks
• Supplier accreditations and licences

• Identify recurring issues and trends in Supplier performance
• Sugest and implement process improvements across the Supply Chain team
• Lead on and support on projects led by Supply Chain Manager or Head of Supply Chain

This is a busy, high-volume operational role involving a significant amount of email and phone communication with Suppliers and internal teams. The Supply Chain Assistant will handle multiple cases at any one time and will be expected to prioritise effectively, respond quickly and keep things moving. It’s well-suited to someone who enjoys a dynamic environment, problem-solving in real time and being at the centre of day-to-day operations.

• Strong organisation and administrative skills
• Excellent communication skills (by email and phone)
• High attention to detail with strong data accuracy
• Ability to manage multiple issues and prioritities in a fast-paced environment

• Experience in Supply Chain, Operations or Logistics
• Experience in waste management, recycling or environmental services
• Good understanding of service KPIs and performance reporting

• Proactive and solutions focused
• Confident dealing with external Suppliers
• Resilient and calm under pressure
• Strong sense of ownership and accountability
• Always willing to go the extra mile for Suppliers and Supply Chain

Your starting salary will be £27,500, but as your experience grows, so does your salary. We have developed a career ladder so you don't have to wait for the annual pay review and your salary is based on your personal level.

We offer a range of benefits to our employees and will encourage you to follow your passions as well as the opportunity to learn and try new things within a structured framework designed to help you excel. On top of all this, we’ve added some extras which include:

• Company bonus scheme
• working from home one day a week
• Enhanced maternity/paternity scheme
• Regular company parties and events
• Employee recognition at our monthly town hall event
• 25 days holiday (plus bank holidays) as well as an extra day for each complete year of service.
• A £60 a month allowance to spend on you. If you want a gym membership, loads of cookies, to pamper yourself, or to pay for a flight it is totally up to you!
• Lots of drinks, food, socials, and events throughout the year.
• But most importantly, a fun, positive, collaborative workplace in which you can learn, working for a rapidly growing, multi-award-winning business in a sector that has never been more important.