Customer Supply Chain Manager. LilyLifestyle

Do you enjoy bringing order to operational complexity?

Experienced managing international customers, supply chain coordination, and high-pressure order management across multiple markets?

Want to play a key role within one of the world s most recognisable FMCG brands?

We re looking for a Customer Supply Chain Manager EMEA to join Monster Energy s Operations team. This is a role for someone who thrives in fast-moving international environments, enjoys solving operational challenges, and can balance customer expectations with real-world supply chain realities.

If you have experience across customer operations, import/export, international logistics, SAP order management, and end-to-end supply chain coordination, this is your opportunity to join a high-performing global business operating at serious scale across EMEA.

Monster isn t corporate. We re bold, fast, disruptive and unapologetically ambitious.

Founded in 2002, Monster Energy has grown into one of the leading brands in the global energy drinks category. With 4000+ employees worldwide and 138+ million cases sold across EMEA in 2023, we operate at serious scale, but with the mindset of a challenger brand.

Our brand is aggressive, cool, dark, mysterious and fun.

Our culture? High-energy, accountable, and built on people who take ownership.

Operations are critical to everything we do. This role plays a key part in ensuring smooth customer delivery, operational visibility, and supply chain execution across complex international markets throughout EMEA.

Reporting into the Operations leadership team, you ll lead the day-to-day customer operations function across multiple international markets, with a particular focus on Africa & Middle East.

This is far more than a traditional customer service role.

You ll oversee complex order-to-cash processes, international logistics coordination, customer communication, customs documentation, and operational issue resolution across both raw materials and finished goods.

You ll work cross-functionally with Supply Planning, Commercial, Logistics, Finance, Manufacturing, and external partners to ensure strong service performance, clear communication, and effective operational execution.

The role will also play a key part in improving processes, driving automation, and creating greater visibility across the wider customer operations function.

• Managing end-to-end customer order operations across EMEA markets
• Overseeing international order management, allocation, shipping coordination, and transactional closure
• Leading and developing a small customer operations team
• Managing import/export activity, customs documentation, and delivery coordination
• Acting as a key operational contact for customers across Africa & Middle East
• Working closely with Supply Planning and Logistics teams to manage lead times, shortages, and service risks
• Driving OTIF performance and service level improvement initiatives
• Managing escalations, supply disruptions, and recovery actions proactively
• Supporting process improvement, automation, and operational standardisation projects
• Maintaining strong SAP transactional accuracy and reporting visibility
• Building strong cross-functional relationships across Operations, Commercial, Finance, and external partners
• Monitoring service KPIs, risks, backlog visibility, and operational performance
• Ensuring documentation accuracy and operational compliance across international shipments

• Experience with in customer operations, customer supply chain, logistics, export operations, or international customer service
• Strong end-to-end supply chain understanding
• Experience managing complex international order flows
• Import/export and customs documentation experience
• Strong SAP experience (ECC and/or S/4 HANA preferred)
• Strong Excel capability and confidence working with operational data
• Experience managing OTIF, service performance, and operational KPIs
• Ability to manage escalations and work effectively under pressure
• Strong communication and stakeholder management skills
• Experience operating across international or culturally diverse markets
• B2B ingredients, FMCG, food, beverage, manufacturing, or raw materials experience highly advantageous
• Previous people leadership or team management experience
• Process improvement and automation mindset
• Someone proactive, resilient, and highly organised
• A collaborative operator who enjoys building relationships and improving ways of working

This is an opportunity to step into a highly visible operational role within one of the fastest-moving and most recognisable FMCG brands globally.

You ll be joining a business that moves quickly, values ownership, and gives people genuine exposure across international operations and supply chain functions.

The environment is fast-paced, demanding, and constantly evolving, but for the right person, it offers huge opportunity for growth, ownership, and impact.

Interested? Click Apply or message me directly.

The Advocate…