Delivery Coordinator, leading creative business

• £32,000 – £36,000 DOE
• London

A leading British creative product brand who is fiercely committed to sustainability is looking for their next great hire. This design-led brand’s beautifully crafted products sit on the shelves of leading retailers across the globe, this is a company that has grown from a passion into a powerhouse, and they’ve built a vast loyal customer base.

As Delivery Coordinator
, you’ll be the engine behind seamless, on‑time deliveries from global suppliers to retail customers worldwide, ensuring the smooth running of deliveries throughout the business. You’ll work hand‑in‑hand with the buying, supply chain, sales, and warehouse teams, managing FOB & ExWorks shipments end‑to‑end to ensure swift and accurate delivery of products.

If you’re someone who takes real pride in getting things right, loves a fast‑paced environment, and wants to grow with a brand that genuinely stands for something – this is the role for you.

• Coordinate FOB & Ex Works shipments with suppliers and customers’ logistics teams, managing the end‑to‑end delivery process from stock readiness through to final customer delivery
• Monitor and manage On Time In Full (OTIF) performance across all customer deliveries
• Track orders against key milestones, flagging risks to delivery timelines early
• Liaise with customer‑appointed freight forwarders, maintaining accurate shipment data on their portals
• Build strong working relationships with suppliers, retailers and logistics partners
• Handle all shipping paperwork – creating, reviewing, and keeping everything watertight
• Track 3PL shipments end‑to‑end and flag risks before they become problems
• Consolidate and communicate order requirements to the buying team
• Report on delivery performance and drive mitigation strategies
• Maintain a commercial mindset, balancing cost control with excellent service delivery

• Experience in an operations, supply chain or logistics coordination role
• Strong understanding of FOB, Ex Works and end‑to‑end delivery processes
• Exceptional attention to detail – you notice what others miss, and take real pride in accuracy
• Clear, confident communication skills across all levels
• The ability to juggle multiple priorities without dropping the ball, deadline‑driven and cool under pressure
• Collaborative, building strong relationships across internal teams, suppliers and retailers
• Resilient and adaptable in a fast‑moving, high‑growth environment
• Solid Microsoft Office skills, particularly Excel
• A proactive, solutions‑first mindset – you fix it, you don’t just flag it

Diversity & Inclusion: ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.