Manager Logistics EMEA

About the Role

The Logistics Manager – UK & EMEA is responsible for the strategic and day‑to‑day management of third‑party logistics (3PL) operations, inbound and outbound fulfilment, transport, inventory accuracy, and key account order management for bare Minerals, Laura Mercier and BUXOM across the UK and EMEA region. The role acts as the primary liaison between internal commercial and supply chain teams, 3PL warehouse partners, transport providers, and major retail accounts, ensuring all operations are executed accurately, on time, and in compliance with customer requirements.

• Manage operational relationships with two 3PL warehouse partners –UK and France, as well as an external kitting company, serving as the primary point of contact for all warehouse activity.
• Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are consistently met, with regular performance reviews and corrective action plans where required.
• Lead and drive continuous improvement initiatives in close collaboration with 3PL partners, identifying opportunities to enhance efficiency, accuracy, and cost‑effectiveness.
• Manage warehouse cost performance against budget, with ongoing oversight of cost‑per‑unit (CPU) metrics and proactive identification of saving opportunities.
• Lead the 3PL tendering process, including RFP preparation, supplier evaluation, and transition management, in advance of contract renewal cycles.
• Oversee both inbound (purchase orders, stock receipts) and outbound (B2B wholesale, D2C e‑commerce) operations, ensuring smooth and compliant execution across all channels.
• Own escalation and problem‑solving for all warehouse‑related issues, ensuring swift resolution with minimal impact on fulfilment timelines.

• Work in close collaboration with the Customer Operations team to support end‑to‑end order processing for UK and EMEA retail accounts, ensuring orders are accurately placed, committed, and released within agreed windows.
• Ensure all orders are picked, packed, and dispatched accurately and delivered on time and in full, in accordance with customer requirements.
• Oversee warehouse compliance with account‑specific vendor requirements and routing guides, ensuring that retailer packing, labelling, and documentation standards are met without exception.
• Manage account‑specific fulfilment processes for Fulfilled by Amazon (FBA) and QVC, including shipment preparation, EDI requirements, and retailer portal management.

• Manage inventory accuracy between the ERP and WMS, conducting regular reconciliations and resolving discrepancies in a timely manner.
• Manage batch management, freshness dating, and the identification and resolution of excess and obsolete (E&O) inventory in collaboration with planning and finance teams.
• Troubleshoot EDI flow queries with internal IT teams and logistics partners, ensuring uninterrupted order transmission and minimising fulfilment failures.
• Maintain accurate master data across ERP and Warehouse Management Systems (WMS), including purchase orders, inventory adjustments, and SKU‑level data alignment.
• Manage transport operations across the UK and Europe, including road freight, carrier selection, and rate management, ensuring cost‑effective and reliable delivery performance.
• Provide full, real‑time visibility of inbound and outbound stock movements and tracking across all routes, maintaining accurate status reporting for internal stakeholders.
• Manage carrier relationships and performance, holding regular reviews and driving service improvements where required.

• Work closely with the wider Customer Operations, Supply Chain, Planning, and Commercial teams to ensure logistics execution is fully aligned with business priorities.
• Support the Customer Operations Manager with escalations, recaps, and priority account management.
• Build and maintain strong, trusted working relationships with external logistics providers, retail partners, and transport carriers across the EMEA network.
• Contribute to cross‑functional projects including new…