Warehouse Manager - Europe Operations

Industry: Designer toys and collectible pieces

Location: Canary Wharf, London

Travel: Biweekly travel to Belgium required

Job Type: Full-time, Permanent

• Contribute to a rapidly growing European business at the intersection of retail, logistics, entertainment and creative culture
• Play a key role in shaping and optimising POP MART’s European distribution network during a period of significant expansion and transformation
• Work closely with teams across Logistics, Retail, Merchandising, E-commerce, Finance and IT to support business growth across multiple markets
• Gain exposure to strategic supply chain projects, warehouse optimisation initiatives and international logistics operations
• Develop your leadership skills while managing key external partners and supporting team development

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to both company and individual performance
• 25 days of annual leave, in addition to bank holidays
• 4x life insurance, together with group medical and travel insurance
• A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers
• Training and development programmes, together with regular team events that encourage learning, collaboration and celebration

Reporting to the Head of Logistics, the Warehouse Manager – Europe Operations will be responsible for overseeing POP MART’s European warehousing operation, with primary responsibility for managing the company’s Regional Distribution Centre (RDC) in Belgium.

This role will ensure the effective management of inbound inventory, warehousing, stock control, retail replenishment, e-commerce fulfilment and returns operations across Europe. The successful candidate will act as the key operational link between POP MART and its third-party logistics providers, driving service performance, inventory accuracy and operational efficiency.

This is a highly visible role that will play a critical part in POP MART’s ongoing European logistics transformation, including the transition towards a centralised RDC model and the closure of local distribution centres across the region.

The ideal candidate will be a proactive and hands‑on logistics professional with strong warehouse operations expertise, proven 3PL management experience and the ability to manage multiple priorities across a complex international supply chain environment.

The role also includes direct line management responsibility for a team member supporting European warehouse operations, providing leadership, coaching and development while ensuring operational excellence across the function.

• Manage the day-to-day performance of POP MART’s European RDC in Belgium, ensuring efficient execution of inbound, storage, picking, packing, dispatch and returns activities
• Oversee inbound inventory flows from China into Europe, ensuring stock is received, processed and made available in line with business priorities
• Manage outbound operations supporting retail stores across Europe, including replenishment, new store openings, promotional activity and priority shipments
• Coordinate e-commerce fulfilment operations and ensure seamless service delivery through to final-mile distribution
• Monitor warehouse capacity, throughput and operational performance to support business growth and seasonal peaks
• Drive effective communication and issue resolution between internal teams and third‑party logistics providers

• Act as the primary operational contact for POP MART’s European warehouse partners
• Manage warehouse providers against agreed KPIs, SLAs and contractual commitments
• Lead regular operational review meetings and performance discussions with logistics providers
• Drive corrective action plans to address service issues, operational risks and performance gaps
• Monitor warehouse costs, service levels and operational charges to ensure alignment with budgets and expectations
• Build strong collaborative relationships while maintaining accountability for performance outcomes