Senior Rider Onboarding Associate - FTC

Senior Rider Onboarding Associate

Locations:
London (1), Edinburgh (1), Manchester (1), Birmingham (1), Bristol (1).

Urgent Hiring – Interviews will take place within the next 1-2 weeks within our London HQ, if located outside of London all travel costs will be covered.

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data‑led growth strategies, we take on big challenges that move the business forward.

If you thrive in fast‑paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Senior Rider Onboarding Associate to join our UKI team. This is a remote, field‑based Fixed Term Contract (FTC) role with operational roots in Edinburgh, Manchester, Birmingham, Bristol, or London. In this role, you’ll help us build, scale, and optimise our physical onboarding ecosystem, directly securing the rider fleet capacity needed to power our three‑sided marketplace.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

You’ll be joining the Rider Enablement team. This sub‑team acts as the operational foundation for rider supply across the United Kingdom and Ireland, managing logistical scaling challenges to ensure the fleet meets real‑time marketplace demand.

Owing to the strategic scope of this seniority level, your responsibilities are split across two core operational pillars:

• Optimise hub performance: Evolve the format and structural workflow of our physical Rider Onboarding Hubs to maximise operational efficiency before, during, and after daily sessions.
• Scale the footprint: Design, ope rationalise, and expand physical onboarding spaces across the UKI, implementing standardised systems to maintain high‑quality service for all applicants.
• Drive the strategic roadmap: Architect and execute the 12‑month delivery plan for in‑person onboarding, balancing expansion with strict time and cost efficiencies.
• Cross‑functional problem solving: Partner with Rider Support, Product, and broader Onboarding teams to troubleshoot live operational issues and funnel on‑ground intelligence into long‑term system enhancements.

• Deliver field onboarding: Travel extensively across the UKI to lead face‑to‑face onboarding sessions and support localised operations within regional hubs.
• Manage local supply constraints: Target and eliminate rider deficits in hard‑to‑source zones, collaborating with the Supply team to build accurate demand forecasting models.
• Execute seasonal campaigns: Lead tactical supply planning and execution for peak trading seasons to stay ahead of consumer and partner growth.

• Sector experience: Proven operational experience within technology, start‑ups, food delivery logistics, or direct experience working as a Deliveroo Rider.
• Autonomy and resilience: A self‑starter mindset with a demonstrated ability to work independently in the field, navigate changing operational priorities, and use your own initiative.
• Stakeholder management: Strong empathetic listening and communication skills, with the capability to influence internal product teams and manage candidate groups.
• Mobility and licensing: A valid UKI driving licence and access to your own vehicle for locations underserved by public transport, along with the flexibility to travel early and late.

• Technical tools: Familiarity with G Suite, Slack, Looker, and Salesforce tooling.
• Language skills: Professional proficiency in Portuguese or Arabic.

Note:

This is a 6‑month Fixed Term Contract (FTC) with the possibility of extension. All field‑based travel, accommodation, and personal vehicle mileage expenses will be fully covered by the company.

At Deliveroo, you’ll do work that matters, solving real‑world problems in a three‑sided marketplace that’s…