Associate Logistics Specialist

At Deckers Brands, Together, Every Step is a promise kept that every employee could bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
COME AS YOU ARE
We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people—in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work.

Because the more perspectives we share, the better we can be.

Reporting to the EU Supervisor, you will support a wide range of operational, financial, and continuous improvement initiatives across the EU Logistics Team. Working closely with internal stakeholders, customers, vendors, and third-party logistics providers (3PLs), you will play an important role in ensuring smooth and efficient logistics processes.

You will also act as a key support to the EU Supervisor, providing cover when needed and helping to maintain high standards of service delivery. Strong communication skills, the ability to influence others, and a talent for building effective working relationships will be essential to thriving in this role.

• Manage day-to-day samples shipping, supporting internal and external stakeholders to ensure samples are controlled and managed to KPIs
• Develop positive working relationships with Origin, Global, and EMEA teams for ongoing partnerships
• Support and control invoicing, supervise billing accuracy, and ensure timely payment authorisation
• Compile, collate, and review reports to support strategic review and long-term improvement
• Work cross-functionally to identify opportunities for efficiency and effectiveness in samples freight shipping
• Support automation implementations involving sample processes
• Raise, receive, amend, and close invoice POs; review samples invoices and manage PO processing; resolve invoice queries
• Monitor OTIF performance for sample freight and gather feedback from internal and external customers
• Complete projects and tasks successfully, contributing to self and team development
• Perform root cause analysis to improve efficiency and solve recurring issues
• Establish and maintain high-quality service standards for subsidiary and distributor sample shipments
• Work closely with freight forwarders and courier logistics service providers
• Demonstrate excellent organisational and administrative skills, effective prioritization, and adaptability to change
• Appreciate the value of reporting and AI tools to enhance processes and present strategic reviews to management
• Drive continuous improvement in service and efficiency, working collaboratively and inclusively

• Knowledgeable in freight forwarding and supply chain processes; sample-specific knowledge preferred
• Strong, independent thinker, capable of establishing trust and confidence
• Detail-oriented with a flexible attitude to supporting the operations team
• Enthusiastic about technology, AI, and root cause identification
• Understands SLA and KPI structures
• Able to produce material for all levels of the business, including senior management, customers, and vendors
• Skilled at influencing and communicating internally
• Competent with Microsoft Outlook, Word, and Excel
• Experienced in forwarding, logistics, or supply chain organisations
• Experienced in using Oracle software systems

• Experience in supply chain, logistics, or freight forwarding environments
• Familiarity with sample management processes and reporting
• Strong analytical and problem-solving skills
• Ability to work collaboratively across teams and with external partners
• Experience with automation and process improvement projects
• Comfort with reporting tools and business intelligence systems
• Proven track record of managing multiple priorities in a…