Associate Logistics Specialist

Overview

At Deckers Brands, Together, Every Step is a promise kept that every employee could bring their authentic self, is valued and supported, as a whole person, at work and beyond. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work.

Reporting to the EU Supervisor, you will support a wide range of operational, financial, and continuous improvement initiatives across the EU Logistics Team. Working closely with internal stakeholders, customers, vendors, and third-party logistics providers (3PLs), you will play an important role in ensuring smooth and efficient logistics processes. You will also act as a key support to the EU Supervisor, providing cover when needed and helping to maintain high standards of service delivery.

Strong communication skills, the ability to influence others, and a talent for building effective working relationships will be essential to thriving in this role.

• Manage day-to-day samples shipping, supporting internal and external stakeholders to ensure samples are controlled and managed to KPIs
• Develop positive working relationships with Origin, Global, and EMEA teams for ongoing partnerships
• Support and control invoicing, supervise billing accuracy, and ensure timely payment authorisation
• Compile, collate, and review reports to support strategic review and long-term improvement
• Work cross-functionally to identify opportunities for efficiency and effectiveness in samples freight shipping
• Support automation implementations involving sample processes
• Raise, receive, amend, and close invoice POs; review samples invoices and manage PO processing; resolve invoice queries
• Monitor OTIF performance for sample freight and gather feedback from internal and external customers
• Complete projects and tasks successfully, contributing to self and team development
• Perform root cause analysis to improve efficiency and solve recurring issues
• Establish and maintain high-quality service standards for subsidiary and distributor sample shipments
• Work closely with freight forwarders and courier logistics service providers
• Demonstrate excellent organisational and administrative skills, effective prioritization, and adaptability to change
• Appreciate the value of reporting and AI tools to enhance processes and present strategic reviews to management
• Drive continuous improvement in service and efficiency, working collaboratively and inclusively

• Knowledgeable in freight forwarding and supply chain processes; sample-specific knowledge preferred
• Strong, independent thinker, capable of establishing trust and confidence
• Detail-oriented with a flexible attitude to supporting the operations team
• Enthusiastic about technology, AI, and root cause identification
• Understands SLA and KPI structures
• Able to produce material for all levels of the business, including senior management, customers, and vendors
• Skilled at influencing and communicating internally
• Competent with Microsoft Outlook, Word, and Excel
• Experienced in forwarding, logistics, or supply chain organisations
• Experienced in using Oracle software systems

• Experience in supply chain, logistics, or freight forwarding environments
• Familiarity with sample management processes and reporting
• Strong analytical and problem-solving skills
• Ability to work collaboratively across teams and with external partners
• Experience with automation and process improvement projects
• Comfort with reporting tools and business intelligence systems
• Proven track record of managing multiple priorities in a fast-paced setting
• Commitment to continuous improvement and innovation

• 27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
• Extras, discounts, perks & volunteering opportunities
  - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development
  - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
• Hybrid & Flexible Working Environment

Equal Employment Opportunity statements may be included here as applicable.