Logistics and Supply Chain Specialist

As Chilly’s Logistics & Supply Chain Specialist, you will be the driver of our post‑purchase and fulfilment journey. You will run key projects from concept to delivery with minimal support, taking full ownership of our key logistics success measures. You will obsess over the consumer experience—ensuring our premium products reach our community swiftly and seamlessly.

From leading the management of our vital UK and EU 3PL partners to overseeing specialised personalisation operations, you’ll execute team‑wide priorities with pace and precision. You will act as a key commercial partner, proactively reviewing how work gets done, identifying friction points, and implementing simpler, faster ways to complete tasks to deliver value for the business.

• Logistics Expertise:
  Strong experience in Logistics, 3PL management, or Supply Chain roles, ideally within physical consumer goods (FMCG/Durable Goods) or a fast‑paced lifestyle brand environment.
• Project Management:
  Proven ability to run supply chain projects from concept to delivery with minimal support, managing and owning at least one key success measure.
• Commercial Acumen:
  Solid experience in carrier/vendor rate negotiations, detailed invoice reconciliation, and cost forecasting.
• People Management:
  Experience in line managing direct reports, with a commitment to putting positive people management and feedback learnings into practice.
• Analytical Thinker:
  Skilled at using data and direct feedback to identify bottlenecks and implement simpler, faster processes.
• Compliance Knowledge:
  Strong working knowledge of international import/export rules, customs requirements, and trade compliance.
• Collaboration & Communication:
  Confident communicator who thrives in cross‑functional team environments and values face‑to‑face collaboration.
• Mobility:
  Willingness and ability to spend at least 1 day per fortnight at our Bedford warehouse, with visits to other sites.

• Partner Performance:
  Manage our UK and EU‑based 3PL partners clearly and effectively. Run regular SLA reviews, hold partners to high standards, proactively resolve operational issues, and maintain transparent internal and external communication.
• Carrier Optimisation:
  Monitor carrier performance, troubleshoot delivery blockages, and support the resolution of complex issues to guarantee a consistently high‑quality consumer delivery experience.
• On‑Site
  
  Collaboration:
  
  Spend at least one day per fortnight at our primary warehouse in Bedford, alongside regular visits to our other warehouse sites to align and collaborate.
• Warehouse Tenders & Moves:
  Lead the delivery of critical warehouse tenders and physical moves from concept to completion with minimal support, keeping projects strictly on track.

• In‑House Engraving Management:
  Oversee our specialised engraving team based within our UK 3PL. Streamline communication with internal commercial teams, optimise machine output, and proactively balance capacity.
• Outsource Relationship Management:
  Manage relationships, negotiate costs, and manage capacity planning with our key external personalisation partners.

• Process Optimisation:
  Analyse our end‑to‑end supply chain. Proactively propose and implement cost‑saving initiatives, simplify complex tasks, and drive efficiency improvements that generate maximum business value.
• Commercial Negotiations:
  Lead negotiations to secure highly competitive rates. Scrutinise logistics and outsourcing invoices to ensure accuracy and manage precise cost forecasting.
• Customs & Compliance:
  Ensure absolute compliance with customs regulations and import/export requirements. Keep Chilly's risk‑free by staying curious about external shifts and new supply chain legislation.
• Cross‑Functional Connection:
  Partner closely with our Ecommerce and Customer Service teams to improve delivery options and elevate the customer experience.
• People & Team Leadership:
  Provide line management to our Logistics Assistant as well as the Warehouse engraving team. Proactively seek out relevant manager training, provide constructive performance feedback, and support…