Operations & Supply Chain Manager

Job Title:

Operations & Supply Chain Manager

Location:

Bermondsey, London HQ

Contract:

Full-time

Reporting to:
Head of Operations & Procurement

We believe wine is better shared. So, we made Vinca, a range of wines worth sharing. Our award-winning cans and aluminium bottles are made for moments, big and small: festivals, trains, football matches, dinner on the sofa. And our range won't stop there. We've got more innovation in the pipeline.

We're growing fast, and we're just getting started, with ambitious plans over the next couple of years driven by new product launches and expansion into new channels and markets. We're hiring an Operations & Supply Chain Manager to build and run the operational engine that will make this growth possible.

This is the first hire into a growing Operations team, reporting directly to the Head of Operations & Procurement. You'll take full ownership of the day-to-day running of our supply chain and operations, from placing orders with our Sicilian winery, through UK bottling/canning and warehousing, to getting product into our customers' hands on time and in full.

You’ll be stepping into a role that currently sits with the Head of Operations and Procurement, so you’ll spend your first few months getting close to every part of the operation before taking full ownership. From there, you’ll run the operation independently, with the Head of Operations focused on strategic priorities like new product development, new markets and supplier strategy, and you as the operational owner making sure it all runs smoothly day to day.

You’ll also play an active role, alongside the Head of Operations, in shaping how new products and new markets get built into the operating model as we launch them.

This is a hands‑on role where you’ll be assessed not just on process, but on results: on‑time‑in‑full delivery, stock accuracy, and the margin you help protect and build as we scale.

• Own our end-to-end demand forecasting and rolling supply plan, balancing stock cover against demand across a growing number of channels and markets.
• Place and manage orders with our winery in Sicily and manage the relationship with our UK canning and bottling partners.
• Oversee inbound shipments and UK warehousing, ensuring stock levels match perfectly across all physical and systemic locations.
• Own the full customer order process from setup to final delivery, ensuring every order is delivered on time and in full, across on-trade, off-trade and DtC channels, each with its own operational rhythm.
• Take day‑to‑day ownership of margin monitoring and variance reporting, flagging structural cost or pricing issues to the Head of Operations.
• Manage import/export requirements, customs documentation and regulatory compliance for existing and new markets.
• Build out clear, documented processes across the operation that could support a growing team as the company scales.
• Work closely with the Head of Operations to pressure test the operational feasibility of new products, concepts and markets before launch, then take ownership of implementing them operationally once agreed.
• Constantly refine our workflows with a focus on operational efficiency, sustainability and scalability as order volumes and complexity grow.
• Independently resolve inbound and outbound discrepancies, investigating root causes rather than just managing symptoms.
• Act as a key point of contact for our winery, production partners and customers, maintaining our high standards of service.

• At least 3–6 years’ experience in supply chain, operations or procurement, ideally within wine, drinks, or another import‑heavy, short‑shelf‑life FMCG category.
• Exposure to contract packing/co‑packing or bottling operations, or the confidence to get up to speed quickly.
• Commercially numerate and comfortable owning margin, not just reporting it: you understand how landed cost, packaging and logistics choices affect the bottom line.
• A track record of building or owning a demand forecasting process, not just using one someone else built.
• A natural process‑builder: you document and systemise rather than keeping things in your…