E-Commerce Operations Manager - Fashion Brand

Mode Search are partnering with a globally recognised contemporary fashion brand in their search for an E-Commerce Operations Manager to join their growing London team.

This is a newly created role responsible for bringing ownership, structure, and governance to the operational side of the e-commerce function. With responsibilities currently spread across multiple departments, this position will become the central point of coordination between Customer Service, E-Commerce, Logistics and Warehousing, ensuring a seamless customer journey from order placement through to delivery.

The business has experienced significant international growth and operates a multi-market direct-to-consumer model across the UK, Europe and the US. This role offers the opportunity to make a genuine impact, drive operational improvements, and build the foundations for future team growth.

• Take ownership of the operational governance of the end-to-end e-commerce process
• Act as the key point of contact between Customer Service, E-Commerce, Logistics and Warehouse teams
• Investigate and resolve SLA issues, customer order queries and operational backlogs
• Manage inventory-related customer enquiries and support stock visibility across channels
• Review, manage and improve pre-order processes across multiple markets
• Coordinate closely with warehouse partners and logistics providers to ensure smooth order fulfilment
• Drive operational efficiencies across the customer journey, identifying opportunities for process improvement
• Support collection launches, peak trading periods and seasonal trading activity
• Monitor operational performance and provide insight into areas for improvement
• Play a key role in establishing processes and governance within a growing e-commerce function
• Long-term opportunity to build and develop a team

• Shopify integrated with ERP and inventory management systems
• Multi-market e-commerce operations across the UK, Europe and North America
• Third-party warehouse network across key international markets
• Multiple carrier partnerships supporting domestic and international fulfilment

• Experience with in e-commerce operations, customer operations, fulfilment, logistics, or supply chain environments
• Strong understanding of operational processes and customer journey management
• Experience managing relationships with warehouses, fulfilment partners, or logistics providers
• Comfortable working with systems, reporting, operational processes, and SLAs
• Strong stakeholder management and communication skills
• Highly organised with a proactive, problem-solving approach
• Fashion experience is advantageous but not essential
• Experience with in a fast-paced retail, e-commerce, or consumer business environment preferred

This is an excellent opportunity to join a high-growth international fashion business and play a key role in shaping the operational infrastructure of a rapidly expanding e-commerce function.

Please note:

Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course.