Operations Coordinator

You probably know us best through our beloved brands:
Deliciously Ella for our range of plant-based food products and delicious recipes;
Organix for our tasty toddler snacking range; and Goodies for fun pre-schooler snacks. This is a unique opportunity to lead the Marketing agenda and make a visible impact in a leading company that prioritises sustainability, integrity, and natural goodness.

We’re proud of our strong heritage of using business as a force for good in the UK food landscape – building brands that connect deeply with consumers; leading our categories in key retail partners; and offering nutritious, delicious snacking options to all age groups.

You’ll find our offices in the heart of London and in sunny Bournemouth. We’ve been named a Great Place to Work, and we’re seriously proud of the positive culture and business we’ve built together.

We’re part of the Hero Group, a global family of brands united by a shared mission ‘to delight consumers through honest goodness in every bite’.

Hero is a global food company, founded in 1886 in Switzerland, specialising in branded nutritional products across the Growing Up and Adult categories. With a portfolio of trusted brands like Corny, Semper, Goodies, Beech-Nut, Organix, and Deliciously Ella, Hero delivers high-quality, great-tasting food rooted in natural goodness. With 4,000 team members worldwide, the company is driven by strong values, high performance, and a commitment to doing the right thing - always, without compromise.

Our values are at the heart of everything we do. Developed through an inclusive process involving colleagues from across the business, they guide how we work, collaborate, and succeed together. They reflect who we are today and the future we are building:

We are looking for an organised, curious and detail-focused Operations Coordinator to join our UK&I Operations team.

This is a broad role with exposure across Demand Planning, Logistics, Customer Supply, Projects and Innovation. You will support the team with the data, systems, coordination and day-to-day activities that help keep our products moving through the supply chain.

It is a great opportunity for someone early in their career who wants to understand how an end-to-end FMCG operation works. The role will evolve over time, with increasing opportunity to support our Demand Planning and Logistics functions in greater depth.

You will provide flexible support across the Operations team, including:

• Supporting day-to-day operational administration, coordination and reporting.
• Working with product, customer and supply chain data to keep information accurate and up to date.
• Supporting the set-up and maintenance of new and existing products across our systems.
• Learning and using SAP, our ERP system, and Arkieva, our Demand Planning tool.
• Preparing, checking and maintaining data, reports and trackers.
• Supporting routine order, customer and logistics activities where needed.
• Helping with projects, product launches and wider team priorities.
• Identifying data or process issues and working with the team to resolve them.
• Taking on broader responsibilities as your knowledge and capability develop.

The role is designed to flex around the priorities of the Operations team, so no two weeks will necessarily look the same.

You will be someone who:

• Has excellent attention to detail and takes pride in getting things right.
• Is organised and comfortable managing different priorities.
• Enjoys working with data and is confident using Excel.
• Is curious, asks questions and wants to understand how things work.
• Is comfortable learning new systems and processes.
• Takes ownership and follows tasks through to completion.
• Communicates clearly and works well with different teams.
• Is interested in building a career in Operations or Supply Chain.
• Previous experience in operations,…