Global Supply Chain Lead

Global Senior Supply Chain Lead
- Bank Cards | £85,000 to £110,000 | Annual shares by the business to grow and vest after a period of time | Healthcare | Pension | 6 weeks sabbatical every 4 years paid for | many other benefits | Central London - 2 days a week in the office | A global Fin Tech business

An amazing, global and rapidly growing Fin Tech are looking for a brand new Global Senior Supply Chain Lead
- Bank Cards to own the 1 to 5 year strategy for card manufacturing and delivery to customers, design the operating model for a high-performing global supply chain function in order to improve delivery times, quality of service/manufacture and embed a robust global supply chain.

A key part of this role is senior partner stakeholder management: you’ll represent externally to manufacturers, keep vendors accountable to outcomes ensuring SLA's are being adhered to, and influence partner priorities to protect customer experience, cost, and resilience goals.

• Define and drive the 1–3 year strategy for card manufacturing and delivery—balancing service levels, product experience, cost-to-serve, and transparency.
• Design the operating model for a scalable global supply chain function
• Lead the global partner portfolio strategy (inbound and outbound), including multi-vendor coverage and concentration risk management.
• Represent in senior partner forums and ensure priorities are executed
• Negotiate contracts end-to-end with a strong commercial stance: pricing models, volume tiers, indexation, cost drivers.
• Build robust contract architecture: SLAs/KPIs with meaningful remedies
• Continuously challenge cost-to-serve while protecting customer experience.
• Lead cross-functional programmes for supply-chain changes (launch readiness, risk assessment, communications, stakeholder alignment).
• Hire, coach and develop the supply chain team; build capability, set standards, and drive performance.
• Set a high bar for ownership, transparency and execution.

• Must have experience in working for a multi-national, global and complex business with proven success engaging with stakeholders across UK, EMEA, APAC and USA markets
• Proven ownership of end-to-end supply chain strategy covering card manufacturing, personalisation, and secure physical card delivery operations (payments/fintech strongly preferred).
• Demonstrated experience in card fulfillment and last-mile delivery, including postal network and couriers such a USPS, DHL, Fed Ex, Royal Mail, tracking integration, and delivery performance optimisation.
• Strong track record holding vendors accountable—including card bureaus, fulfillment houses, and delivery carriers—and influencing external partners to deliver outcomes aligned with your company’s interests.
• High-stakes commercial negotiation experience with manufacturing partners, personalisation bureaus, and logistics providers, with confidence representing your organisation at executive level.
• Deep capability in contract design: delivery SLAs, dispatch speed, delivery success rates, pricing, credits, transparency clauses, and exit/transition planning.
• People leadership: building/scaling teams, coaching, and performance management.
• Deep operational literacy in card manufacturing, fulfillment operations, and secure postal/courier delivery optimization.