Wholesale Logistic Coordinator

Company Summary

ERDEM is an independent house of bold fashion for women and men, based in London. Founded in 2005 by designer Erdem Moralioglu MBE, the brand has forged its own path within the industry. Poetic and rigorous, ageless and timeless, powerful and versatile, Erdem's world is an intriguing interplay of strength and beauty.

Our Values

· People

· Independent

· Creativity

· Teamwork

· Winning

Role Purpose

This is an office-based role within the Logistics Department, responsible for the coordination of all inbound and outbound stock movements with third-party warehouse partners. The role ensures that all client orders are accurately picked, packed, and shipped in line with each account’s specific requirements and delivery standards.

The position also plays a key role in inventory management and end-to-end shipping operations across the business, supporting both wholesale and retail functions. This includes oversight of picking and packing processes for retail operations to ensure accuracy, efficiency, and service excellence.

As Erdem continues its growth journey as a high-potential, expanding business, this role is a critical operational link in strengthening and scaling best-in-class logistics processes. It is instrumental in driving operational excellence, improving efficiency, and ensuring a consistently high standard of service across all supply chain activities.

Responsibilities & Key Deliverables

1. Build and maintain strong, trusted relationships with internal teams and external wholesale clients, ensuring a consistently elevated standard of communication, responsiveness, and service across all touchpoints.

2. Take full ownership of daily coordination with third-party warehouse partners, overseeing inbound and outbound stock movements, inventory integrity, and all associated operational logistics requirements.

3. Manage end-to-end communication with the Production team regarding inbound finished goods, including freight booking, supplier coordination, quotation management, and consolidation of all required shipping and customs documentation.

4. Ensure the timely and accurate fulfilment of all wholesale orders from third-party warehouses across the UK, Italy, and USA, aligned with seasonal delivery schedules, critical trading windows, and client expectations.

5. Develop and maintain strong relationships with freight forwarders, carriers, and logistics partners to secure reliable, efficient, and cost-effective transportation solutions.

6. Maintain accurate and up-to-date logistics data, including shipping records, contact databases, and operational information across all internal systems.

7. Act as a key point of contact for all international shipping, customs compliance, and import/export documentation requirements, providing clear guidance and cross-functional support where needed.

8. Prepare, verify, and process all export documentation for global shipments, including customs declarations, certificates, and supporting compliance paperwork, ensuring accuracy and regulatory alignment.

9. Monitor shipments end-to-end from dispatch through to final delivery, proactively managing exceptions, resolving delays, and providing clear, timely updates to internal stakeholders and wholesale partners.

10. Maintain and continuously refine seasonal shipping instruction manuals, ensuring all processes are accurately documented and consistently updated within Zedonk and internal systems.

11. Identify and implement opportunities for continuous improvement across logistics and supply chain operations, enhancing efficiency, accuracy, and cost-effectiveness.

12. Manage wholesale and private client returns processes, including timely credit note processing, coordination of repairs or replacements, and regular status reporting.

13. Coordinate stock swap and re-order requests in collaboration with wholesale clients to support evolving commercial and seasonal requirements.

14. Investigate and resolve stock discrepancies through detailed inventory analysis and close collaboration with warehouse, merchandising, and finance teams.

15. Support global wholesale stock allocation planning in partnership with Wholesale and…