Night Air​/Road Customs Clerk

Position: Night Air / Road 4 on 4 off Customs Clerk
Location: Heathrow

Freightserve recruitment are looking for Air and Roafreight Customs Clerks to work a 4 nights on 4 nights off for a major Freight Forwarder based in the Heathrow area.

Job Description:

- * Monitor and manage air & road freight transport for inbound and outbound shipments

* Liaise with haulage companies and freight forwarders to negotiate rates and delivery schedules

* Monitor shipments and proactively resolve delivery delays or transport issues

* Ensure all transport documentation is accurate and compliant (CMRs, delivery notes, consignment notes, import/ export documents)

* Track transport costs and support cost control initiatives

* Provide transport partners with precise collection and delivery instructions.

* Monitor incoming emails to identify, flag, and escalate potential operational issues.

* Monitor and report on KPI performance to ensure operational targets are met.

* Provide Customs clearances for air and road.

* Be willing to participate in an on call weekend rota to support operational continuity.

* Carry out general ad hoc duties to support the wider Operations team.

Coordination & Communication

* Act as a key point of contact between suppliers, transport providers, warehouses, and internal teams

* Provide regular shipment and order status updates to stakeholders

* Escalate risks to service levels or supply continuity when necessary

* Ensure compliance with company policies, transport regulations, and health & safety standards

* Maintain accurate records and documentation and upload and file in the platform.

* Identify opportunities to improve logistics efficiency and purchasing processes

Skills and Competencies

* Strong understanding of air & road freight operations and logistics processes including customs clearance.

* Excellent organisational and time-management skills

* Strong attention to detail and accuracy

* Effective communication and negotiation skills

* Ability to work under pressure and meet deadlines

Knowledge & Experience

* Previous experience in logistics, transport coordination, or supply chain operations

* Experience managing purchase orders and supplier communication

* Familiarity with UK and EMAT road transport regulations and customs (desirable)

Working hours are 4 nights on 4 nights off 7pm - 7am

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry