Operations Controller

Operations Controller
£46,000 - £50,000 Monday-Friday, office based
Location:
Edmonton, London, N9

Are you an experienced Transport or Logistics professional looking for a role where you can genuinely influence operational performance?
We’re looking for an Operations Controller to join a busy Transport & Logistics operation, taking a lead role in daily planning, resource management, driver performance and continuous improvement.

You’ll be at the heart of the operation, working closely with Transport, Distribution, Customer Service and Commercial teams to ensure deliveries run efficiently, customers receive an excellent service and agreed SLAs and KPIs are consistently achieved.

What you'll be doing:

• Overseeing daily delivery planning and route optimisation across London and the regions.
• Managing capacity and resource planning against customer demand and forecasts.
• Monitoring driver performance, compliance, productivity and OTIF.
• Managing and reporting on key operational KPIs.
• Identifying operational issues and implementing practical solutions.
• Working with Customer Service to resolve issues and improve customer experience.
• Reviewing and improving processes, systems and ways of working.
• Supporting the introduction of new technology an...