Customs Brokerage Supervisor; Bilingual Mandarin

Customs Brokerage Supervisor (Bilingual Mandarin)

Location: London, UK

Employment Type: Full-Time, Permanent

Salary: £40,/ Year

Industry: Transportation, Logistics, Supply Chain and Storage

• Oversee daily UK import and export customs clearance operations to ensure efficient and compliant processes.
• Lead and manage the customs team, allocate daily tasks effectively, and elevate overall team productivity and service quality.
• Review customs entry documentation to ensure data accuracy and compliance with HMRC and relevant regulatory requirements.
• Manage customs inspections, holds, clearance exceptions, and resolve issues by communicating promptly with clients, HMRC, and related authorities.
• Guide the team in resolving complex customs issues and continuously optimize operational workflows and standard procedures.
• Maintain smooth communication and collaboration with clients, warehouse, transportation teams, and overseas agents to ensure seamless clearance.
• Monitor UK customs policies and regulatory changes to ensure ongoing company compliance.

• Chinese speaking/background with legal entitlement to work in the UK.
• Fluent in Mandarin and proficient in English as a working language (capable of communicating effectively with clients and HMRC) due to the nature of the role involving frequent communication with Mandarin-speaking clients or partners.
• On-site position based near London Heathrow Airport.

• 3+ years of experience in UK customs brokerage or international logistics customs operations.
• Clearance experience is required, but we are open to considering junior/mid-level candidates as long as they have foundational customs knowledge.
• Proven team management experience with a track record of leading a customs team in daily operations.
• Experience in air freight, freight forwarding, express courier, or cross-border logistics is preferred.

• Familiar with UK import/export clearance processes and HMRC regulations.
• Proficient in using CDS (Customs Declaration Service) and associated declaration systems.
• Solid understanding of HS Codes, Import VAT, Customs Duties, Rules of Origin, and compliance standards.
• Ability to independently handle customs inspections, clearance exceptions, and customer complaints.
• Strong risk identification ability and compliance awareness.

• Strong sense of responsibility, detail-oriented, rigorous, and highly execution-focused.
• Excellent team management, communication, coordination, and customer service skills.
• Adaptable to a fast-paced logistics environment with strong stress management and problem-solving skills.

• Competitive Compensation:
  Base Salary £40,000 – £50,000 per annum (commensurate with experience)
• Bonus:
  Annual Performance Bonus (Discretionary / Performance-based, non-guaranteed)
• Benefits:
  Statutory Pension scheme & 20 days paid annual leave + 8 UK bank holidays
• Growth:
  Strong career development opportunities and training
• Platform: A stable, growing international logistics platform with a professional team