Express and Courier Manager

Location: Heathrow

Freightserve recruitment are looking for a Courier Express Manager for a well-established Freight Forwarder based in the Heathrow area.
Daily

Duties and Responsibilities:

- · Managerial responsibility for customer service delivery to Express and Courier department Client base

· Management of Express / Courier Customer Service Teams, including staff development and resource planning

· Managing up to 20 staff.

· Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer

· Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy

· To promote business development, ensuring all opportunities from existing business is followed up through telephone sales, prospect sales site visits and quotations.

· Contribute to ongoing operational development and cost saving measures

· Identify areas of operational improvement by reviewing processes regularly.

· Keep up to date with Express / Time Critical and Courier market trends, and industry news.

· Establish, Manage and Maintain Internal and External Relationships.

· To ensure internal processes and client’s operational requirements are fully documented within SOPs.

· Managing Implementation for new business

· Training for new staff on operational and account procedures

· Ensure all HMRC entry regulations are met, through self-auditing of Import entries

Skills required:

- · Must have customs knowledge of Imports and Exports

· AOG / Time critical knowledge would be an advantage
Working hours are;
Monday-Friday 9am - 5.30pm
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry