Wholesale Operations Assistant

Kurt Geiger | About Us
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city, its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters.

The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One:
For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

To proactively support the Wholesale Logistics team for the global Wholesale business, working in collaboration with Sales, Finance and the Warehouses while providing excellent customer service. This role is based in the London Head office, reporting to the Head of Logistics Wholesale & Franchise.

• Taking direction from the Head of Logistics and the Wholesale Logistics Manager, to support the Wholesale supply chain post PO creation by closely liaising with suppliers and freight forwarders to ensure smooth and efficient delivery of purchase orders into the global warehouses.
• Working closely with the Sales, Merchandisers and Buying teams to maintain the seasonal tracker to monitor stock flow into the business, sharing data with the DCs and internal Logistics team to plan for peak periods.
• Monitoring all delays or disruptions to stock by liaising with Merchandising/Sales team and informing customers in a timely manner - ensuring minimum financial implications for the business.
• Assist with the daily / weekly / monthly / seasonal reporting on inbound and outbound deliveries, including invoicing, cancellations and forecast tracking.
• Play a proactive role in the maintenance and creation of reporting tools which can be shared with the others in the Wholesale team and the wider business.
• Planning of intake into the DC and ensuring customers delivery deadlines are met alongside the Wholesale Logistics team
• Be familiar with all outbound customer shipping requirements, to help build a seasonal information pack for the DCs to ensure the business is compliant and minimising costs by streamlining procedures.
• Upon receipt of stock in the DC, review against PO’S raised and oversee the allocation process based on the customer priority schedule, organising onward shipping as required. Liaise with the DCs on a regular basis during peak shipping periods to ensure expedient turnaround of goods and ensure customer invoices are processed in a timely manner.
• Provide a first class customer service experience for all Wholesale customers in regards to orders, shipping, returns and cancellations.
• Provide support to the Wholesale Logistics team as required, to ensure best practice across the department.
• Co – coordinate the return of stock once agreed with the Sales team and create credit notes as required with finance.
• Undertake general administration duties, as required by the department.

• Previous experience in a similar role
• Accurate data provision.

• Accurate and timely, proactive decision making within the remit of the role.

• Timely and accurate maintenance of merchandise systems and data, following department protocol.

• Improved customer service.

• Effective communication.
• Attention to detail
• Proactively handle multiple tasks simultaneously

• Managing own workload to meet department deadlines.

• Pension and life assurance
• Enviable discounts
• Gym Discounts
• Summer Hours - 2pm Friday finish
• Half Day, Pay Day Friday (once per month)
• Retail Trust support
• And so much more!

We’re an energic fast-paced brand…